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Technician
- Rep Power
- 18
HP P4015 13.01 jam
Guys,
I'm relatively new to in-depth HP stuff. I have a 4015 with jams from tray 3 (the extra cassette), paper stops right before the registration rollers. It will feed from tray 2 without issue. Gives a jam error of 13.01 (which pulls up as bypass jam). I took the entire paper path apart and cleaned sensors and tested motors and clutches. Everything checks out.
Thanks.
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Re: HP P4015 13.01 jam
Rollers okay in tray 3?
The P4xxx series are starting to have issues with solenoids as well. The additional trays aren't repairable from the one I tried taking apart. Might just not have had enough time. Can't remember.
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Technician
- Rep Power
- 18
Re: HP P4015 13.01 jam
Since the 13.01 comes up as a tray 1 jam. I went ahead and just ordered the whole tray 3 assembly. Hopefully that will take care of it.
My worry is it's a timing issue. Since it stops right before the registration rollers behind tray 1 and the reg paper sensor is after the rollers.
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