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  1. #1
    Senior Tech 100+ Posts TechGeek's Avatar
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    HP OfficeJet Pro 9010 series

    I have been getting a lot of calls on the 9010 series. Thought they are considered as disposal my customer think they since they spend over $100 on it it should be free form any issues. I have been getting a lot of ink system failures such as inks and print heads. All I can seem to find for support is to replace the inks and print head. Does anyone know where i can get a service manual for this series of machines? I have several system error code to look up. 00.00.00, 17.02.80, 44.92.10, 17.02.60, 17.03.60, 17.01.60, 44.92.13, 17.00.65, and 17.03.65

  2. #2
    Field Supervisor 500+ Posts
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    Re: HP OfficeJet Pro 9010 series

    There are no service manuals available outside of HP for these models (9010/9020). Are genuine inks being used? I would guess the printhead failure rate is high, just like on the Designjet T120/T520. The part number for the printhead is 3JB16A, however, you'll have a hard time finding it. You can't get it from the HP Parts Store, nor could I find it anywhere by searching for that part number.

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