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  1. #1
    Technician harigabi's Avatar
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    HP Laserjet Pro 500 Color MFP (M570dn) image problem

    Hi!

    I need some help guys! We have a HP Laserjet Pro 500 Color MFP (M570dn) in the field.
    All pages are faint, but the image on ITB is good. We bet on high voltage first, the image is also compressed a bit at a point, as if the paper is stuck for a moment. Measured with an instrument, the transfer voltage is there. After printing the page, it indicates a jam. ITB was replaced, but the problem remained. OEM cartridges.

  2. #2
    Technician harigabi's Avatar
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    Re: HP Laserjet Pro 500 Color MFP (M570dn) image problem


  3. #3
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    Re: HP Laserjet Pro 500 Color MFP (M570dn) image problem

    Check the transfer roller in the back. Check to see if there are any cracks. Ive seen this on some Ricoh machines, the transfer roller will have a crack and arc and loose charge.

  4. #4
    Technician harigabi's Avatar
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    Re: HP Laserjet Pro 500 Color MFP (M570dn) image problem

    Hello!

    Thanks for your replies, it was the registration assembly (RM1-4969-000CN).

  5. #5
    Senior Tech 250+ Posts 20 year tech's Avatar
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    Re: HP Laserjet Pro 500 Color MFP (M570dn) image problem

    thanks for sharing the solution

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