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  1. #1
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    DJ 500 system crash

    My first time here. Got a Dj 500 with possible formatter problem. Discovered bad netcard, went straight to computer. test pg-ok. Sent plot job, immediate crash of the os. This happend on a Windows 7 and 8. Any ideas? THX

  2. #2
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    DJ 500 system crash

    Kiran Otter's Avatar
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    Re: DJ 500 system crash

    You're saying Windows crashes when you try to print? In what way? BSoD or what?

    There's been a problem with a recent Windows update that causes problems printing to Designjet printers (among others,) but I don't know if it applied to 7 or 8.

    Kiran

  3. #3
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    Re: DJ 500 system crash

    Quote Originally Posted by Kiran Otter View Post
    You're saying Windows crashes when you try to print? In what way? BSoD or what?

    There's been a problem with a recent Windows update that causes problems printing to Designjet printers (among others,) but I don't know if it applied to 7 or 8.

    Kiran
    Yes on the BSoD. To my knowledge there aren't any auto updates to 7 anymore, not sure on 8, both are pro versions. The death screens were different on each.

  4. #4
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    DJ 500 system crash

    Kiran Otter's Avatar
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    Re: DJ 500 system crash

    That's very odd, especially if it's happening on multiple computers. What happens if you change the port to FILE: and try to print just to a file? Does it crash then?

    Kiran

  5. #5
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    DJ 500 system crash

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    Re: DJ 500 system crash


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