The bigest issue is that I am a 3rd party in this mess..I hate these situations and tell our people to avoid them but they think we can make a quick buck...
The 'other guys we had look at it' also stated to replace the fax board; I could get no useful info about that from anyone.
I'll try and get more of the information requested when onsite.
The ONLY thing i know about this machine and HP in general within the last 15 years is what I read so far in the manual and what I could figure out poking around on it's web interface - it looks like nothing similar to anything else so I am flying blind.
I did ask about thier phone system - they have no clue and there is no one to talk to..Joy...
I can't take it off site - a)it too big b)there is no way the company on the other side of the USA that paying us to work on it would OK that level of T&M pricing nor be OK with being down for days while I tinker at the shop.
I did not see an fax error log anywhere, I may have missed that in the manual and in poking around - All i got was what was displayed on screen, please point my in the right direction in/on documentation and I'll gather,
1) what error code is logged? - see above
2) Could the customer have switched to a VOIP setup? - Not that they are aware of, I was able to call and receive calls with my but set but I do think the phone system sounds weird with its tones but the communication audio handshakes sounds normal to my ears.
3) can you post the fax config pages? - attaching what I was able to print
4) what are the Fax settings? - attaching what I was able to print
5) you need to find the CAUSE of the problem BEFORE swapping any boards - oh, I agree, I just have little to go by on this one and they are a 3rd party T&M, not my customer and will not be in the future, they will stick with their corp. outsourced people.
6) have you tried a different phone line (cable) - yes, both a 2 wire and a 4 wire
7) is ECM on or off? seems to be on, machine hangs up after handshake and not during image sending so I did not try thet - will when onsite
8) what speed is the fax trying to use? Medium
9) do ANY faxes go through? yes, send faxes sometimes go through to our shop, though the HP hangs up before fully completing the EOF and displays the fax error. I have not been able to get an incoming to go through but they were only tested from our shop fax. which is an Toshiba ES-350 that refuses to die.
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