Thanks: 
Likes: Kiran, there is only a touch screen and the power button. I will check that in the book.
I haven't throughly read that section of the book yet but will tonight.
DR
Dislikes: 0
Kiran, there is only a touch screen and the power button. I will check that in the book.
I haven't throughly read that section of the book yet but will tonight.
DR
Well it's official. I'm senile. I was looking at the T770 manual, not the T790. The original info I gave should be correct for entering the diagnostics menu.
Kiran
Kiran,
Thank you for that clarification and don't worry your not alone. I'm right with you.
DR
Kiran and Blackcat,
The problem is solved.It was that loose connector I mentioned. This is the first time I've worked on this model. So I usually
take pictures of connectors and stuff to make sure I get it back together again. I double checked my pictures and I could not
see that connector or harness, it was behind a bigger black cable.
After that there was a bad printhead holding the process up. Got a used one from their other printer and it finished up it's self
checks. I then had it print out a couple of demo prints and the customer printed something also.
Thanks for all your help and encouragement.
Nice to know I'm not really a lone wolf.
DR
Congratulations! =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
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