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  1. #1
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    HP Pagewide Managed P77760Z - Error Code 62.01.13

    Hi all

    I purchased an used P77760Z, when i initialized the printer, print service needed to be activated. A message is displayed, it will take 22 min aprox. But after a few minutes, it shows the code 62.01.13 - Printhead error.

    Does anyone know anything else about this code? Dead printhead? I don't know what to do, I've thought about updating firmware.

    Thank you in advance.

    Edit. Now it reached 64% print service start up and showed code 62.03.13 instead of 62.01.13.
    Last edited by Renlie; 3 Days Ago at 02:48 PM.

  2. #2
    Technical/IT Support 500+ Posts Venom's Avatar
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    Re: HP Pagewide Managed P77760Z - Error Code 62.01.13

    Those are print head temperature errors. Was the machine shipped with all of the packing holding the print head in place and blanks in place of the ink cartridges?
    IBM, Mita, Konica Minolta, Ricoh, Kyocera, HyPAS, Canon, Oce, Samsung, HP, TEO IP PBX/Unified Communications, Comptia Network+ Comptia PDI+ Certifications

  3. #3
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    Re: HP Pagewide Managed P77760Z - Error Code 62.01.13

    Quote Originally Posted by Venom View Post
    Those are print head temperature errors. Was the machine shipped with all of the packing holding the print head in place and blanks in place of the ink cartridges?
    Thank you for your message.
    No, the machine was shipped from Portugal to Spain palletized, with empty used cartridges inside it.
    I've upgraded firmware to the latest available, with no success, the error keeps changing everytime, from 62.01.13 to 62.09.13

    62.XX.13 (XX changing from 01 to 09 until i gave up trying).

  4. #4
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    HP Pagewide Managed P77760Z - Error Code 62.01.13

    Phil B.'s Avatar
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    Re: HP Pagewide Managed P77760Z - Error Code 62.01.13

    Quote Originally Posted by Renlie View Post
    Thank you for your message.
    No, the machine was shipped from Portugal to Spain palletized, with empty used cartridges inside it.
    I've upgraded firmware to the latest available, with no success, the error keeps changing everytime, from 62.01.13 to 62.09.13

    62.XX.13 (XX changing from 01 to 09 until i gave up trying).
    since day 1 on this line of inkjets the printhead was known for excessive failures... the PH is hard as shit to replace and often times fail shortly after replacement.

    I wouldn't give my dog one to use.

    from an hp forum: Thank you for your query to HP forum. I will try my best to help you.
    This is very likely a print head defect and it is not fixable so you would need to have it replaced. Please call the service center in your country to have your printer replaced if it is till under warranty.

    biggest POS's HP EVER MADE!

  5. #5
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    Re: HP Pagewide Managed P77760Z - Error Code 62.01.13

    Quote Originally Posted by Phil B. View Post
    since day 1 on this line of inkjets the printhead was known for excessive failures... the PH is hard as shit to replace and often times fail shortly after replacement.

    I wouldn't give my dog one to use.

    from an hp forum: Thank you for your query to HP forum. I will try my best to help you.
    This is very likely a print head defect and it is not fixable so you would need to have it replaced. Please call the service center in your country to have your printer replaced if it is till under warranty.

    biggest POS's HP EVER MADE!
    So I guess I do have very little options with these errors

  6. #6
    Technical/IT Support 500+ Posts Venom's Avatar
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    Re: HP Pagewide Managed P77760Z - Error Code 62.01.13

    In training we were told these will give print head issues if packing isn't used. Never move across a parking lot without print head packing....let alone ship it.
    IBM, Mita, Konica Minolta, Ricoh, Kyocera, HyPAS, Canon, Oce, Samsung, HP, TEO IP PBX/Unified Communications, Comptia Network+ Comptia PDI+ Certifications

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