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  1. #1
    Senior Tech 100+ Posts
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    HP P4015 connectivity issues

    Hello i have an Hp 4015 in that the network connection light does not turn on when the ethernet cable is connected. I have setup an ip address but there is no connectivity. I changed the formatter board with a new one and the same problem exists. I tried the formatter board on another machine and the other machine works fine. Is there some other board that controls this function ?. From all what is said both formatter boards are working fine.
    Any thoughts.
    Regards

  2. #2
    Service Manager 10,000+ Posts
    HP P4015 connectivity issues

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    Re: HP P4015 connectivity issues

    Quote Originally Posted by tibbs View Post
    Hello i have an Hp 4015 in that the network connection light does not turn on when the ethernet cable is connected. I have setup an ip address but there is no connectivity. I changed the formatter board with a new one and the same problem exists. I tried the formatter board on another machine and the other machine works fine. Is there some other board that controls this function ?. From all what is said both formatter boards are working fine.
    Any thoughts.
    Regards
    need more info on the network...

    did you try another cat5 cable?

  3. #3
    Geek Extraordinaire 2,500+ Posts KenB's Avatar
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    Re: HP P4015 connectivity issues

    Quote Originally Posted by Phil B. View Post
    need more info on the network...
    did you try another cat5 cable?
    Or another device, such as a different printer, or your notebook?

    Having an IP address set should have no bearing on the link light, as the physical connection happens at a lower level than the address.
    “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

  4. #4
    Service Manager 10,000+ Posts
    HP P4015 connectivity issues

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    Re: HP P4015 connectivity issues

    Quote Originally Posted by KenB View Post
    Or another device, such as a different printer, or your notebook?

    Having an IP address set should have no bearing on the link light, as the physical connection happens at a lower level than the address.
    that's why i asked about another cable

  5. #5
    Senior Tech 1,000+ Posts kuby's Avatar
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    Re: HP P4015 connectivity issues

    Or move the printer to another location and plug it up and see if it connects there. Could be a bad cable, could be a bad connection at the wiring closet, bad port on the switch.

  6. #6
    Service Manager 5,000+ Posts
    HP P4015 connectivity issues

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    Re: HP P4015 connectivity issues

    Quote Originally Posted by tibbs View Post
    Hello i have an Hp 4015 in that the network connection light does not turn on when the ethernet cable is connected. I have setup an ip address but there is no connectivity. I changed the formatter board with a new one and the same problem exists. I tried the formatter board on another machine and the other machine works fine. Is there some other board that controls this function ?. From all what is said both formatter boards are working fine.
    Any thoughts.
    Regards
    Basic trouble shooting before replacing boards.

    Update the printer firmware.

    Did you connect a laptop direct to this printer via a LAN cable as test?
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  7. #7
    Service Manager 10,000+ Posts
    HP P4015 connectivity issues

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    Re: HP P4015 connectivity issues

    Quote Originally Posted by copier tech View Post
    Basic trouble shooting before replacing boards.

    Update the printer firmware.

    Did you connect a laptop direct to this printer via a LAN cable as test?
    yeah I forgot about hat one...
    OP provided very little info.

    I always start with the simple stuff.. cable .. roller for jams etc.

  8. #8
    Retired 10,000+ Posts
    HP P4015 connectivity issues

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    Re: HP P4015 connectivity issues

    Since I always had my laptop with me I would usually move the network cable from the printer, etc, and connect it to my laptop. If no link light I would try a known good CAT5 or CAT6 cable. If still no link, the problem was at the wall jack or beyond.

  9. #9
    Geek Extraordinaire 2,500+ Posts KenB's Avatar
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    Re: HP P4015 connectivity issues

    Let’s not make this another one of those threads that goes on for pages and pages of suggestions and comments without hearing back from the OP.

    That’s happened far too many times already.

    I think we’ve made enough suggestions to get him started.
    “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

  10. #10
    Service Manager 5,000+ Posts
    HP P4015 connectivity issues

    copier tech's Avatar
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    Re: HP P4015 connectivity issues

    Quote Originally Posted by KenB View Post
    Let’s not make this another one of those threads that goes on for pages and pages of suggestions and comments without hearing back from the OP.

    That’s happened far too many times already.

    I think we’ve made enough suggestions to get him started.
    Yeah very true, too many times we give advice & never hear back as most likely issue was resolved by our suggestions.
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




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