Page 1 of 2 12 LastLast
Results 1 to 10 of 12
  1. #1
    Senior Tech 100+ Posts
    HP M553 Fuser reset option not showing up

    havokprod's Avatar
    Join Date
    Oct 2012
    Location
    Los Angeles CA
    Posts
    136
    Rep Power
    27

    HP M553 Fuser reset option not showing up

    Like the title says. I replaced the fuser unit for a customer and the reset option is not showing up where it is supposed to be. Admin-----Manage Supplies-----Reset Supplies-----New Fuser Kit. New Fuser kit does not show up. Any Where else I can reset this? I looked in the service section to no avail.


    TIA

    -Aldo

  2. #2
    Service Manager 1,000+ Posts
    HP M553 Fuser reset option not showing up

    GIUBOSS's Avatar
    Join Date
    Jul 2013
    Location
    Rome, IT
    Posts
    1,299
    Rep Power
    68

    Re: HP M553 Fuser reset option not showing up

    Quote Originally Posted by havokprod View Post
    Like the title says. I replaced the fuser unit for a customer and the reset option is not showing up where it is supposed to be. Admin-----Manage Supplies-----Reset Supplies-----New Fuser Kit. New Fuser kit does not show up. Any Where else I can reset this? I looked in the service section to no avail.


    TIA

    -Aldo
    If the procedure is correct, you probably have a software problem, try to reset and update the firmware. Have you tried on the web page?

  3. #3
    Senior Tech 100+ Posts
    HP M553 Fuser reset option not showing up

    havokprod's Avatar
    Join Date
    Oct 2012
    Location
    Los Angeles CA
    Posts
    136
    Rep Power
    27

    Re: HP M553 Fuser reset option not showing up

    I did update the firmware, unfortunately there is no change. I could not find anything on the web GUI.. Thanks for the tips regardless.

  4. #4
    Service Manager 1,000+ Posts
    HP M553 Fuser reset option not showing up

    copiertec's Avatar
    Join Date
    Jan 2016
    Location
    Centereach, L.I. New York
    Posts
    2,161
    Rep Power
    101

    Re: HP M553 Fuser reset option not showing up

    I'm going to give this thread a bump. We are experiencing the same issue, there is no fuser reset option on the menu as explained by HP that showing up on the menu. Anyone else run into this issue and have any fixes?
    How To Reset The Fuser Page Count on The HP Color LaserJet M553 Printer

  5. #5
    Field Supervisor 500+ Posts Wild Bill's Avatar
    Join Date
    Jul 2005
    Location
    Fresno, California
    Posts
    774
    Rep Power
    54

    Re: HP M553 Fuser reset option not showing up

    Pretty sure there's a little fuse that resets it when you install a new fuser.
    Izzy

  6. #6
    Senior Tech 100+ Posts Dickie's Avatar
    Join Date
    Nov 2011
    Location
    Leicester
    Posts
    185
    Rep Power
    27

    Re: HP M553 Fuser reset option not showing up

    Print out the parts life list page and you should see that it has reset itself.

  7. #7
    Senior Tech 100+ Posts
    HP M553 Fuser reset option not showing up

    havokprod's Avatar
    Join Date
    Oct 2012
    Location
    Los Angeles CA
    Posts
    136
    Rep Power
    27

    Re: HP M553 Fuser reset option not showing up

    Quote Originally Posted by copiertec View Post
    I'm going to give this thread a bump. We are experiencing the same issue, there is no fuser reset option on the menu as explained by HP that showing up on the menu. Anyone else run into this issue and have any fixes?
    How To Reset The Fuser Page Count on The HP Color LaserJet M553 Printer

    Copiertec, in my case it never reset and the customer has been running it like since I posted originally. I did check the harness on the return fuser for the tale tale bump of a pico fuse, I did not see one. Let us know if you found anything new.

    -havokprod

  8. #8
    Senior Tech 100+ Posts Dickie's Avatar
    Join Date
    Nov 2011
    Location
    Leicester
    Posts
    185
    Rep Power
    27

    Re: HP M553 Fuser reset option not showing up

    Did you fit an OEM HP fuser or was it a reman fuser, the phrase "return fuser" leads me to think the latter. This may be the problem

  9. #9
    Senior Tech 100+ Posts
    HP M553 Fuser reset option not showing up

    havokprod's Avatar
    Join Date
    Oct 2012
    Location
    Los Angeles CA
    Posts
    136
    Rep Power
    27

    Re: HP M553 Fuser reset option not showing up

    Quote Originally Posted by Dickie View Post
    Did you fit an OEM HP fuser or was it a reman fuser, the phrase "return fuser" leads me to think the latter. This may be the problem

    I was an OEM brand new. I checked the fuser I was about to return ( the old and broken one) for an inline fuse I did not see one.

  10. #10
    Retired 10,000+ Posts
    HP M553 Fuser reset option not showing up

    slimslob's Avatar
    Join Date
    May 2013
    Location
    Bakersfield, CA
    Posts
    34,074
    Rep Power
    987

    Re: HP M553 Fuser reset option not showing up

    Quote Originally Posted by Dickie View Post
    Did you fit an OEM HP fuser or was it a reman fuser, the phrase "return fuser" leads me to think the latter. This may be the problem
    A number of sub assembly providers give a core refund either way. It always pays to re turn the old assembly.

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here