It ran out of paper on the customer. They go to load another roll, and this starts. If you get it to pull and load the paper, says it is at end of roll and will not print. It will do this with a new HP roll, with the bar code , or plain paper with no code. Does it from roll 1 or 2. When you start the process, you can hear the beep as you push the paper in. If you push the roll all the way up to the carriage, it will say it is not loaded properly and tell you to unload. I loaded firmware, no change. Lost access to my plotter tech support and have never seen this issue before. Would be grateful for any tips.
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