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Designjet 500. x over ink ctg but no error
I've got a dj500 with a picture of an x blinking on the right side of the printer in the control panel but it's not giving me an error. i've seen a document talking about the blinking on the power button but the light on the power button blinks nonstop at a steady slow pace. this was supposed to indicate a firmware problem. i'm unable to get my laptop to see the printer. i've taaken out all supplies and restarted but still get the same results. this machine has no formatter.
any thoughts?
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Re: Designjet 500. x over ink ctg but no error
From the user's guide, "Flashing cross (X); the wrong cartridge is installed, and must be replaced before any further printing can be done." Usually means you have a defective ink cartridge.
Does it do it with the other cartridges removed? If not but after inserting another cartridge, that same one starts flashing, then the other ink cartridge is bad and causing the first to appear faulty.
Kiran
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Re: Designjet 500. x over ink ctg but no error
Sorry, I should have read your post more thoroughly. When you say there's a flashing X.. is it in one of the 4 color positions? These printers don't like to do much without working ink cartridges installed. I just had one a customer brought me and the cyan cartridge was faulty (for whatever reason) and it refused to do anything else until a working cartridge was installed.
Kiran
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Re: Designjet 500. x over ink ctg but no error
This is with ALL supplies removed. No ink, no printheads, no paper
dj500.JPG
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Re: Designjet 500. x over ink ctg but no error
I'll get the customer to install all new ink and see what happens.
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Re: Designjet 500. x over ink ctg but no error
Oh now I understand! Unfortunately I don't know what that display means but I'll see what I can find out. Are there any cards installed? Network? HP/GL2? I'd remove any and see if that changes anything but I bet you already have.
Kiran
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Re: Designjet 500. x over ink ctg but no error
yeah i've removed everything to no avail
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Re: Designjet 500. x over ink ctg but no error
I'm thinking power supply because the power supply fan does not even come on. It only gets 2 or 3 seconds into the power up before this appears.
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Re: Designjet 500. x over ink ctg but no error
I'm still waiting on an answer from my friend at HP, but I happened to come across this. It could be an ISS issue. Make sure it's plugged in correctly.
Designjet 500 flashing X
Kiran
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Re: Designjet 500. x over ink ctg but no error
That makes sense, but I can't get over the fact that the power supply fan never turns on.
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