Page 1 of 2 12 LastLast
Results 1 to 10 of 11
  1. #1
    Service Manager 1,000+ Posts theengel's Avatar
    Join Date
    Nov 2011
    Location
    North Bend
    Posts
    1,768
    Rep Power
    44

    Designjet 500. x over ink ctg but no error

    I've got a dj500 with a picture of an x blinking on the right side of the printer in the control panel but it's not giving me an error. i've seen a document talking about the blinking on the power button but the light on the power button blinks nonstop at a steady slow pace. this was supposed to indicate a firmware problem. i'm unable to get my laptop to see the printer. i've taaken out all supplies and restarted but still get the same results. this machine has no formatter.



    any thoughts?

  2. #2
    Field Supervisor 500+ Posts
    Designjet 500. x over ink ctg but no error

    Kiran Otter's Avatar
    Join Date
    Dec 2013
    Posts
    795
    Rep Power
    43

    Re: Designjet 500. x over ink ctg but no error

    From the user's guide, "Flashing cross (X); the wrong cartridge is installed, and must be replaced before any further printing can be done." Usually means you have a defective ink cartridge.

    Does it do it with the other cartridges removed? If not but after inserting another cartridge, that same one starts flashing, then the other ink cartridge is bad and causing the first to appear faulty.

    Kiran

  3. #3
    Field Supervisor 500+ Posts
    Designjet 500. x over ink ctg but no error

    Kiran Otter's Avatar
    Join Date
    Dec 2013
    Posts
    795
    Rep Power
    43

    Re: Designjet 500. x over ink ctg but no error

    Sorry, I should have read your post more thoroughly. When you say there's a flashing X.. is it in one of the 4 color positions? These printers don't like to do much without working ink cartridges installed. I just had one a customer brought me and the cyan cartridge was faulty (for whatever reason) and it refused to do anything else until a working cartridge was installed.

    Kiran

  4. #4
    Service Manager 1,000+ Posts theengel's Avatar
    Join Date
    Nov 2011
    Location
    North Bend
    Posts
    1,768
    Rep Power
    44

    Re: Designjet 500. x over ink ctg but no error

    This is with ALL supplies removed. No ink, no printheads, no paper


    dj500.JPG

  5. #5
    Service Manager 1,000+ Posts theengel's Avatar
    Join Date
    Nov 2011
    Location
    North Bend
    Posts
    1,768
    Rep Power
    44

    Re: Designjet 500. x over ink ctg but no error

    I'll get the customer to install all new ink and see what happens.

  6. #6
    Field Supervisor 500+ Posts
    Designjet 500. x over ink ctg but no error

    Kiran Otter's Avatar
    Join Date
    Dec 2013
    Posts
    795
    Rep Power
    43

    Re: Designjet 500. x over ink ctg but no error

    Oh now I understand! Unfortunately I don't know what that display means but I'll see what I can find out. Are there any cards installed? Network? HP/GL2? I'd remove any and see if that changes anything but I bet you already have.

    Kiran

  7. #7
    Service Manager 1,000+ Posts theengel's Avatar
    Join Date
    Nov 2011
    Location
    North Bend
    Posts
    1,768
    Rep Power
    44

    Re: Designjet 500. x over ink ctg but no error

    yeah i've removed everything to no avail

  8. #8
    Service Manager 1,000+ Posts theengel's Avatar
    Join Date
    Nov 2011
    Location
    North Bend
    Posts
    1,768
    Rep Power
    44

    Re: Designjet 500. x over ink ctg but no error

    I'm thinking power supply because the power supply fan does not even come on. It only gets 2 or 3 seconds into the power up before this appears.

  9. #9
    Field Supervisor 500+ Posts
    Designjet 500. x over ink ctg but no error

    Kiran Otter's Avatar
    Join Date
    Dec 2013
    Posts
    795
    Rep Power
    43

    Re: Designjet 500. x over ink ctg but no error

    I'm still waiting on an answer from my friend at HP, but I happened to come across this. It could be an ISS issue. Make sure it's plugged in correctly.

    Designjet 500 flashing X

    Kiran

  10. #10
    Service Manager 1,000+ Posts theengel's Avatar
    Join Date
    Nov 2011
    Location
    North Bend
    Posts
    1,768
    Rep Power
    44

    Re: Designjet 500. x over ink ctg but no error

    That makes sense, but I can't get over the fact that the power supply fan never turns on.

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here