MFP 182n - ERROR 04

[UNICORNico]

Good, fellow technicians.


First indicate that HP is not the brand I repair, so I come more to this section of the forum for a little advice.


Model: MFP 182n
Failure: Error 04
Actions: An attempt has been made to make a "reset", as indicated by the HP forums. Apparently it is because of a "paper jam" (whether or not there is stuck paper).


The problem persists despite the actions taken, so the device continues to indicate that error. Any opinions?

[Lance15]

Error 04 is a paper jam error. I found the below information in WISE:


There is no service manual available for this model. Check to see if the pickup roller is rotating to try to pick up paper. Check the condition of the pickup roller. Clean if needed.


Error 04.pdf

[UNICORNico]

Error 04 is a paper jam error. I found the below information in WISE:


There is no service manual available for this model. Check to see if the pickup roller is rotating to try to pick up paper. Check the condition of the pickup roller. Clean if needed.


Error 04.pdf

Thank you for your comment.
Unfortunately, the device has been "locked" with such a code. Despite my attempts to check if the paper "Capture Rollers" rotate to do their job, I do not detect under any circumstances that they do this. (You may be doing this test wrong)
In the first attempts, the error code was reset, and although I could not isolate a failure in the capture rollers, the device for a short period continued to work with "normality", until it got stuck with the code again.