This code is not in the service manual, so it has no solution either. The screen says something to do with the print head?
The only thing I can find is a list of codes that have gibberish next to it, which says will help determine the resolution. Huh?
I am the technician that is supposed to fix this thing.
Here's part of the list I found for this error
62.0F.YZ, 62.0X.YZ, 62.11.YZ, 62.12.YZ
The print engine has encountered an error. Print head and Ink Delivery Errors.
- 62.0X.YZ Printbar failed
62.0x.02 Indicates die number; between 0-9. PEN_NO_PEN_IO
Any help would be greatly appreciated. HP support basically listed the same thing with no resolution. Thank you
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