DJ T830 needs update after replacing main PCA

[theengel]

I had a customer with a blue screen--I can't remember what the error was, but at the time (this was a couple months ago) I determined that they needed a main PCA. We ordered. It finally came in (thanks PartsNow, for your super speedy customer service.)

Anyway, after replacing, I get this screen:

IMG_1630.JPG+

In case you can't see images, it says, "update Required

A mandatory update must be installed before you can continue setting up printer. Insert the USB storage device provided with the printer, and then follow instructions."

The cust doesn't remember any USB drive coming with the printer.

I booted into the mfg menu and was able to turn on wifi, and try to do a firmware upgrade. But the message cam back that I have the latest firmware.

The manual says that if you replace the main pca, then you have to do a "scanner save calibrtations" from extended support, which I did, but only by going through mfg mode. I also tried OOB reset, Reflash, Safe Load, and full reset.

I go through the set up menu (choosing language and time) and then it goes back to the screen above.

Any ideas? Anyone else experience anything like this when replacing this board?

[Lance15]

HP DesignJet T730 Printer and HP DesignJet T830 Multifunction Printer - Mandatory Firmware upgra.pdf


This document is from 2015. I hope the links are still valid.

[theengel]

The links don't work. I can download the latest firmware, but the PDF mentions 2 'checksum files' which describes something I DON'T see in the firmware upgrade I downloaded. My next guess was to go back with a firmware USB.

[blackcat4866]

That's what I would do. =^..^=

[Lance15]

Use good old Internet Explorer:

ftp://ftp.hp.com/pub/softlib/softwar...jet/t830_t730/


I tested and the files are there.

[theengel]

I've tried internet explorer, file explorer, edge, and chrome--I also tried an ftp client. I'm simply unable to see anything, or get to, that link

[theengel]

Are you sure this isn't something someone would need special permission for? I see pub in the url, but chrome comes back with:

You don't have permission to access /storage/nawest1/hpi.origin.cdn.level3.net/published/pub/softlib/ on this server.

Explorer tells me:

Can’t reach this page

• Make sure the web address ftp://ftp.hp.com is correct

I change the ftp to https, and I get:
You don't have permission to access /storage/nawest1/hpi.origin.cdn.level3.net/published/pub/softlib/software13/designjet/t830_t730/ on this server.

[Kiran Otter]

What's the date code on the part you received? It should be on the sticker with the HP part number.

Kiran

[Kiran Otter]

Those files no longer exist on HP's FTP site... they were only for 'intro units' as the document states. The printers are no longer shipped with a USB drive to update it out of the box, which is why your customer probably doesn't have it. I don't know when they stopped this but it was pretty early on.. 2015-2016.

You can try putting the firmware from hp.com's drivers section on a thumb drive but I have a feeling that won't work.

Kiran

[Lance15]

ftp://ftp.hp.com/pub/softlib/softwar...jet/t830_t730/

Here is the full path:

"ftp://ftp.hp.com/pub/softlib/software13/designjet/t830_t730/"

I KNOW this works. Here is the picture.

T830 Mandatory Firmware Update Files IE.jpg