HP 4525 49.60E3 Error code

[nodle]

Good morning.
I'm not typically an HP technician. I'm trying to help out a customer that has an HP 4525. The Printer constantly jams part way through a multi-page job and displays a 49.60E3 error, with a prompt to restart the machine.
Any guidance is greatly appreciated.

[GIUBOSS]

Good morning.
I'm not typically an HP technician. I'm trying to help out a customer that has an HP 4525. The Printer constantly jams part way through a multi-page job and displays a 49.60E3 error, with a prompt to restart the machine.
Any guidance is greatly appreciated.

do the firmware update then let's see

[Lance15]

+1 on the firmware

I've also found that the 4525 doesn't like the Universal Print Driver, even though HP says that it works. I found the model specific driver is more reliable.