I have an HP M578 in the field that is displaying an error 13.B9.D2, Jam in Right Door. This occurs on every first attempt to run a copy, or print. When opening the right side door, after the jam occurs, there is a small crash-jam dent in the center of the paper, then followed by "accordioned" folding behind. I tried to print config pages but there was no print/toner image on the paper, which told me the image unit my not be turning. I also susect the fuser is not turning as well. I would appreciate any input if anyone has seen this issue. Thanks!
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Re: HP M578 error 13.B9.D2 jam in right door
During POST, does the machine make any strange sounds? -
Re: HP M578 error 13.B9.D2 jam in right door
No abnormal sounds that I could hear. It starts up, and will pull paper from the tray, but never makes it into the fuser. Also, there is no toner/print on the page. I've ordered a new fuser and a toner/drum unit, and will be going back onsite when they arrive.Comment
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Re: HP M578 error 13.B9.D2 jam in right door
Check the event log. See if there's an error that happens before the jam occurs.Comment
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Re: HP M578 error 13.B9.D2 jam in right door
I will. Thanks!Comment
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