Hi all,

I sell a Deskjet 2050 it's crops A4 paper.
This customer use only A4 paper.
When you copy original A4 paper to A4 output. It's missing part of the document.
It seems that the scanner see the original as letter size instead of A4.

In the printer driver I customize default paper setting to A4.
This did not solve the issue.

Than the customer decided to buy another printer a deskjet 3050 same problem.
He copy A4 paper and get a missing part of the document. So it's crop A4 size.

Any idea how I can solve this issue.