NORWALK, Conn. —
One year after the pandemic hit many small and medium-sized businesses hard, a new global survey shows 80 percent of these companies consider the ability to automate tasks and processes key to surviving the COVID-19 pandemic. 85 percent were more reliant than ever before on communication technologies, remote IT support, and security hardware and software.
The Xerox State and Fate of Small and Medium Business survey conducted by Morning Consult polled 1,200 business decision makers from companies with 25 to 1,000 employees in the U.S., Canada, and the U.K.
Other key findings:



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