ABM (Allen Business Machines)Fort Wayne, INwww.abmfw.com Year Founded: 1953President/Owner: Dan MaucherNumber of Employees: 28Primary Vendors: Sharp, Epson, Canon, HP, Datto, LenovoPrimary Solutions Offerings: Square 9, Huntress, ID Agent, MicrosoftPrimary Leasing Partners: GreatAmerica, U.S. BankApproximate Yearly Revenue:$5-$10 millionFastest-Growing Business Segments: Managed services (200%)Biggest Accomplishment of the Past Year: ABM used the pandemic period to review internal processes and build a stronger foundation. Why We Consider ABM Elite: ECM balance. In the past year, ABM made significant investments in enterprise content management to address client workflows and solidify its level of customer service. Deeper dive. ABM procured a managed services contract for a county government, a client that already relied on the dealer for its equipment needs. It was one of many deals that helped spark its tremendous growth in managed services. Service acumen. While already a past winner of Sharp’s Platinum Service Provider Award, ABM improved to AAA rated. This speaks to the company’s status as a leader in its markets for technical proficiency. Building blocks. ABM invested in the Entrepreneurial Operating System (EOS) to augment an already strong corporate culture and create a better overall company that stresses employee growth. ACT GroupCromwell, CTwww.goactgroup.com Year Founded: 1974President/Owner: Cynthia Gondek (CEO), Greg Gondek (President)Number of Employees: 28Primary Vendors: Ricoh, HP, KyoceraPrimary Solutions Offerings: Ricoh, Kyocera, HP, 3D Systems, Rize, Square 9, ecoprintQ, PaperCut, Cima Software, Kofax, GoldFaxPrimary Leasing Partners: CIT, U.S. Bank, Wells Fargo, DLLApproximate Yearly Revenue:$5-$10 millionFastest-Growing Business Segments: Software (24%), 3D materials (15%), MPS MIF (14%)Biggest Accomplishment of the Past Year: ACT Group increased its customer base and machines in field while employees earned additional certifications. Why We Consider ACT Group Elite: Website refresh. ACT Group is in the process of redesigning the ACT3D website to create a more modern feel that will help differentiate its 3D brand from the competition. Sustainability excellence. With its selection as a Ricoh Eco Excellence Dealer, which underscores its commitment to sustainability, ACT Group will incorporate the honor into its marketing strategy, underscoring its green solutions for the printing industry. The award also provides ACT Group with access to the most-up-to-date information on sustainability that it can share with customers. Client right-size. The biggest customer success story was a client conversion that helped reduce a fleet of 192 units to 60 across multiple locations, comprising delivery, installation and software training. Paving connections. ACT Group sponsored Klingberg Family Centers for the second straight year in the Hartford Business Journal’s 12th annual “Giving Guide: Business Gives Back” publication. The guide highlights local non-profit organizations in the weeks leading up to Giving Tuesday. The dealer has a full-page ad in the book. Advanced Business EquipmentAsheville, NCwww.abecarolina.com Year Founded: 1981President/Owner: Kevin JacksonNumber of Employees: 34Primary Vendors: Konica Minolta, Canon, KIP, Dell, HP, MBM Corp.Primary Solutions Offerings: Microsoft, OneScreenPrimary Leasing Partners: GreatAmerica, DLLApproximate Yearly Revenue:$5-$10 millionFastest-Growing Business Segments: Thermal scanners (72%), digital smartboards (42%), A4 (22%)Biggest Accomplishment of the Past Year: Advanced Business Equipment augmented its sales and admin teams and updated/enhanced numerous processes to better position itself for growth. Why We Consider Advanced Business Equipment Elite: Nonprofit support. To garner more non-profit customers, Advanced Business Equipment refocused its marketing approach, including blog interviews about their missions that are shared through social media to shout-outs that are displayed on the marquee at the dealer’s parking lot entrance. Professionally designed digital billboards are also created and displayed for three weeks. Thank-you note. As a token of appreciation for all new clients, Advanced Business Equipment sends thank-you cards from the desk of CEO Kevin Jackson via USPS. Top score. The dealer captured an RFP from a county-wide school system for 129 A3, A4 and single-function devices bundled with a managed print solution. Giving back. As a support gesture for many of its non-profit clients, Advanced Business Equipment participated in a backpack drive held by United Way Asheville and Buncombe County. Employees donated the costs of 20 backpacks, with the CEO matching that effort. Alpha Laser & Imaging, LLCEvansville, INalphalaserimaging.com Year Founded: 1999President/Owner: Aaron Althaus (executive partner, COO), Jason Althaus (executive partner, vice president of sales)Number of Employees: 30Primary Vendors: Ricoh, Canon, HP, BrotherPrimary Solutions Offerings: PaperCut, Canon, Ricoh, XMedius, Microsoft, VMware, FortinetPrimary Leasing Partners: U.S. Bank, Canon Financial Services, GreatAmericaApproximate Yearly Revenue:$5-$10 millionFastest-Growing Business Segments: Production (25%), managed solutions (15%)Biggest Accomplishment of the Past Year: Alpha Laser & Imaging‘s team remained steadfast throughout the pandemic period, employing hard work and a positive attitude. Why We Consider Alpha Laser & Imaging Elite: Tech success. The dealer implemented NEXERA software for its service division, enabling it to manage areas including inventory costs, technician tracking, performance reviews, a bonus program and MIF analysis. Top takedown. In a challenging agreement that took nearly a year to finalize, Alpha Laser & Imaging put the finishing touches on a two-unit deal worth $275,000. OEM kudos. Alpha Laser & Imaging is a Ricoh Service Excellence Certified Dealer and boasts several Prestige Technicians—the highest service award available. It’s won these awards every year during the program’s nine-year existence. Employee enticements. Creating an environment that’s fun and provides an outlet for team member success is important to Alpha Laser & Imaging. The dealer gives random afternoons off so the entire company can catch a movie and holds employee luncheons every few weeks. Altek Business Systems, Inc.Telford, PAwww.altekimaging.com Year Founded: 1991President/Owner: Ray DerstineNumber of Employees: 24Primary Vendors: Kyocera, Xerox, KIPPrimary Solutions Offerings: Microsoft, DocuWare, MyQ, KyoceraPrimary Leasing Partners: GreatAmerica, Wells FargoApproximate Yearly Revenue:$5-$10 millionFastest-Growing Business Segments: Production (400%), managed IT (41%)Biggest Accomplishment of the Past Year: Altek Business Systems added two new sales reps during the pandemic and performed extensive training. Why We Consider Altek Business Systems Elite: Digital marketing. By partnering with a marketing company to expand SEM and PPC campaigns, Altek Business Systems was able to drive traffic to its website and create new, organic customer leads. Diligent outreach. The dealer keeps a steady flow of customer communications that go beyond upgrades or issue resolution. It provides periodic account reviews for possible contract adjustments and to dig deep into existing or potential challenges, solidifying […]

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