Konica BizHub C284e color issue

[PeteOJ]

hello
when my user print a page we notice that the middle of the page the color is not ok
in some it should be green and its not and other page i see it was suppose to be grey and it's not
what can we do and what could be the problem ?
Thanks

[tsbservice]

Samples?

[PeteOJ]

Samples?

well i did a color sample it seems to be ok but when they print a word document or excel document the middle have the color incorrect
Thanks

[allan]

You need to print out the gradation test prints from service mode called half-tones. Are you a technician?

[Synthohol]

well i did a color sample it seems to be ok but when they print a word document or excel document the middle have the color incorrect
Thanks

if its letter\A4 print it landscape see if the issue rotates.

if you print the 4 gradient patterns in test mode that should be all you need to see if its the image or machine.

[PeteOJ]

You need to print out the gradation test prints from service mode called half-tones. Are you a technician?

Hello
im not a printer tech but i can find my way
how to print a gradient sample ?
Thanks

[Synthohol]

service mode, test mode, gradient pattern y,m,c,k one at a time.
11x17/A3 for the best results to also see if its a belt issue.

[PeteOJ]

Hello
i have 11 x 14 paper is it going to work also ?
really it's the middle of the paper that have the incorrect issue
Thanks

[PeteOJ]

Hello
also how to enter service mode on this Model ?
also what will be the password ?

Thanks

[Synthohol]

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