C454e Jam code 9901 then "Pull out tray and set correct paper size and type"

[minimerlin]

This particular machine seems to have caught a bug from a C224e that was doing the same thing!
Gives this Jam code J9901 when print or copy jobs or internal prints run from bypass or any of the other two trays. This problem has been reported twice before on the same machine but I could not get it to jam when I visited...now I can! After clearing jam..which happens at random times, machine then displays message telling you to open whatever tray is in use and load correct paper size/type! All feed tyres are good and new, clutches are clean, one way clutches are all turning freely, all sensors clean and tested by IO tests.
Tried to load latest K6 firmware to find it has a missing Bin file..thanks KM. Loaded K4 to find no change.
I wondered if anyone has seen this before as my old grey cells have almost burnt out trying to get my head round why it thinks the paper size is wrong when just copying too...I also tested in duplex mode with still the same problem! To cap it all..Infohub will not take my login tonight!!!

[big jase]

This particular machine seems to have caught a bug from a C224e that was doing the same thing!
Gives this Jam code J9901 when print or copy jobs or internal prints run from bypass or any of the other two trays. This problem has been reported twice before on the same machine but I could not get it to jam when I visited...now I can! After clearing jam..which happens at random times, machine then displays message telling you to open whatever tray is in use and load correct paper size/type! All feed tyres are good and new, clutches are clean, one way clutches are all turning freely, all sensors clean and tested by IO tests.
Tried to load latest K6 firmware to find it has a missing Bin file..thanks KM. Loaded K4 to find no change.
I wondered if anyone has seen this before as my old grey cells have almost burnt out trying to get my head round why it thinks the paper size is wrong when just copying too...I also tested in duplex mode with still the same problem! To cap it all..Infohub will not take my login tonight!!!

try dip sw 145 set to 02 helps with 99-01 process jams

[allan]

Had the same hair pulling experience. Removed the machine from the customer to the office and the problem magically disappeared.
Gave the customer a brand new machine out of the box and the same thing happend.

The fix for that machine was to realign the 2nd transfer unit and the entire side door.
Thanks Craig.

[minimerlin]

Thanks for the fast responses..sad people..lol.

I did set the dip sw but this only works for wrong paper sizes requested by users PC.

I will take a large hammer to the door tho!

Thanks again gents.

Chris.

[copyrooks]

Try the registration sensor ps1 on the conveyance or clutch cl4. Recently had a machine do j3205 and j9901. The sensor did the trick.

[splblazer91]

Im having this same issue right now on a 552. Only does it from Tray 3 though. All other trays work fine. Already replaced paper feed assy. The PF Drive board is next i guess.

[EarthKmTech]

Im having this same issue right now on a 552. Only does it from Tray 3 though. All other trays work fine. Already replaced paper feed assy. The PF Drive board is next i guess.

change the clutch for the pull out transport unit above tray 4, problem will be solved.

[splblazer91]

change the clutch for the pull out transport unit above tray 4, problem will be solved.

CL3? I cant tell which one it is in the manual.

[minimerlin]

Thanks for the fast responses..sad people..lol.

I did set the dip sw but this only works for wrong paper sizes requested by users PC.

I will take a large hammer to the door tho!

Thanks again gents.

Chris.

Just an update on this post..I think it is fixed! Finally got time to go back with very latest firmware which made no difference to the fault, which is still intermittent from all trays. Was going to order paper feed motor, as it is common to all the trays, then noticed that the registration actuator was slow to return to rest position! After the usual, KM designed, easy removal of the registration unit I applied a tiny dab of silicone oil to the pivots, and actuator now happy to home! Relubed the reg roller bushes and refitted unit. No jams!
Only time will tell if this is the fix, just thought I would report progress.

[habik]

Thanks for the update Minimerlin.


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