Bizhub C308/C368 firmware update problem [POTENTIAL SOLUTION]

[gerryproulx]

just says firmware error occured

[habik]

Regards to USB sticks.
I am using 1GB and 4GB Stick
Try this: Download fresh zipped or (.exe) firmware to downloads folder and whilst still zipped, copy it from downloads to your USB Stick. Then run the Unzipp or .exe sequence within the root of USB Stick. Once unzipped rename the folder containing the firmware to FW0002 or FW0001 respectively for the series of machine you have as suggested by Toshibadale. Hope this works for you. I had few nightmares even with the e-series firmware till I worked out and started using this method. And it works even on virtual machines. Takes longer, but worked for me. What I have noticed is that, when erasing a stick there sits one firmware file that has protection on it and being asked if I am sure to erase or delete it. I wonder if it does Goofes around when copied from diferent directory to a USB stick. Fun Fun Fun

[jotunn]

There is a firmware bug. See the TABT1600559EN

I had this problem also - with Sandisk Cruzer Blade. However this is something else than my problem.


I did further research, and found that in my case there is a problem with FAT implementation in MS Windows - documentation says that first three letters of long filename extension should be translated to short filename extension, but...

$ dir /x init*

2016-03-03 03:57 1 734 036 INITRA~1.UB~ initramfs.gz.uboot

in my case as you can see there's a tilde instead of the third letter. So, for U-boot looking for initra~1.ubo it's completely different file

[gerryproulx]

if I do it that way I have FW0002 in the root and FW0002 as a subfolder inside it and the machine boots to ready

[habik]

if I do it that way I have FW0002 in the root and FW0002 as a subfolder inside it and the machine boots to ready

OK which firmware are you trying to load?

Try to copy the subfolder FW0002 (containing firmware) 5 Copy FW0002 subfolder to the main directory of USB stick.JPGto the root of USB.

[gerryproulx]

I am trying to load the preventative firmware GXX-B0 and the G00-84 neither of which is working just went and got 2 more USB drives to see what happens I am putting FW0002 into the root. I even went to a customers C368 with the same result but have done firmware on a c308 a couple of weeks ago with no problem

[habik]

I am trying to load the preventative firmware GXX-B0 and the G00-84 neither of which is working just went and got 2 more USB drives to see what happens I am putting FW0002 into the root. I even went to a customers C368 with the same result but have done firmware on a c308 a couple of weeks ago with no problem

Which country are your machines setup for?

Byting on bits.

[gerryproulx]

I'm in Canada

[toshibadale]

After downloading the files and unzipping, open the folder and copy just the FW0002 part to your root on the usb stick. also use one stick per file. See bulletin 10072

[gerryproulx]

thanks I have read all the bulletins have done everything suggested so far here and everything tech support has asked me to do including reformatting the hard drive and putting the usb into the rear slot. I have tried 6 different usb sticks, 4 different firmware's, editing the file names, formatting the sticks with older operating systems and now am trying a different computer to download and copy just in case something weird is going on with mine