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  1. #1
    Service Manager 1,000+ Posts
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    Excel job control checked but setting grayed out

    Bizhub C554e

    Driver on printer running 2012 R2. Konica Minolta C554Series PCL Version 3.1.1.0 and using Pagescope Enterprise.

    The IT guy says local clients are unable to uncheck this box as it is greyed out. Also he said it is the same on the server.

    I installed it on my windows 10 laptop and I am able to uncheck it.

    Does anyone know if version 5.1.3.0 driver would remedy this if they upgraded.

  2. #2
    RTFM!! 5,000+ Posts allan's Avatar
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    Re: Excel job control checked but setting grayed out

    Try to remove the driver from the server completely and reinstall it, then first thing to uncheck the setting.
    Whatever

  3. #3
    Master Of The Obvious 10,000+ Posts
    Excel job control checked but setting grayed out

    blackcat4866's Avatar
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    Re: Excel job control checked but setting grayed out

    It sounds to me like the user rights need to be altered to allow the clients to make changes to the driver. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  4. #4
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    Re: Excel job control checked but setting grayed out

    I created a couple server 2012 R2 vm's but I couldn't duplicate it with same driver. I do know that it is greyed out if trying to set for a private job. Must do it from devices and printers

    But the domain admin can't change it either.

    I will probably suggest a reload of driver with latest version.

    I have seen it show greyed out before on some installs but never bothered with it or remembered specs of those installs.

    Sent from my Nexus 6P using Tapatalk

  5. #5
    Certified Konica Expert 2,500+ Posts
    Excel job control checked but setting grayed out

    Synthohol's Avatar
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    Re: Excel job control checked but setting grayed out

    IIRC there is another driver specifically leaving out the excel job control.
    Btw you can uncheck it under preferences. Usually under printing defaults in the advanced tab its grayed out.

  6. #6
    Certified Konica Expert 2,500+ Posts
    Excel job control checked but setting grayed out

    Synthohol's Avatar
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    Re: Excel job control checked but setting grayed out

    Here is the bulletin on it
    Attached Files Attached Files

  7. #7
    Service Manager 1,000+ Posts
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    Re: Excel job control checked but setting grayed out

    Quote Originally Posted by Synthohol View Post
    IIRC there is another driver specifically leaving out the excel job control.
    Btw you can uncheck it under preferences. Usually under printing defaults in the advanced tab its grayed out.

    I was aware of the special driver. I may use it as last option.

    In my test I installed on my 2012 R2 domain controller at home and also created a new 2012 R2 virtual server.

    In all my test I am able to uncheck the setting whether from printer preferences or from printing defaults or on the client even when I don't have administrative rights. Without admin rights many items are disabled from changing but not the excel job control. This is greyed out when selecting printer properties during a print job but that is documented as normal per the user manual and must be done in devices and printers.

    The IT guy for this site is very familiar with Konica Minolta so I am going to give him all the options and see what he wants to do. They ususally don't like to mess with the drivers much because of previous issues concerning Pagescope Enterprise in the past when an issue occurred which caused the copiers to delete the print jobs due to authentication.

    Also BTW they have 10 copiers all which are C554e series except for one C654e series driver. Same on all devices.

  8. #8
    Service Manager 1,000+ Posts
    Excel job control checked but setting grayed out


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    Re: Excel job control checked but setting grayed out

    This is one of the biggest blunders ever. I can't tell you how much time I had to spend fixing this mess and the embarrassment of explaining why Konica has defaulted an option that freezes your computer whenever you print from Office. What the bleep was the point of this AT ALL?

  9. #9
    Senior Tech 100+ Posts
    Excel job control checked but setting grayed out


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    Re: Excel job control checked but setting grayed out

    On the 2012 server, is Excel installed?

  10. #10
    Field Supervisor 2,500+ Posts
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    Re: Excel job control checked but setting grayed out

    I'm not sure why your checkbox is greyed out, but from the print manual...
    Excel Job Control] and [Remove White
    Background] are not available when you are using 32-bit application
    software in 64-bit environment (Windows XP Professional 64, Windows Vista 64, Windows 7 64, Windows 8 64, Windows 8.1 64, Windows Server 2003 64, Windows Server 2008 64, Windows Server 2008 R2, Windows Server 2012, or Windows Server 2012 R2). My system is Win 7 64 bit, but Word is a 32 bit app.


    You can change the [Excel Job Control] setting only when the printer driver
    setting dialog box is displayed on the [Printers] ([Devices and
    Printers] in Windows 7/8/8.1/Server 2008 R2/Server 2012/Server 2012 R2
    and [Printers and Faxes] in Windows XP/Server 2003) window.
    Emujo
    If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

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