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Blazebusiness can you try with your own account at LMS and serial from copier tech screenshot if you can reset password on this machine. Of course you will need also MAC address and CE Password Reset Request Code issued on copier tech machine. I think it's a matter of rights. In USA techs access may have higher privileges than in Europe.
A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.
I don't reply to private messages from end users.
Understood, but I don't think USA access vs. EU access is the issue at all. (and I already emailed him my username and password which I don't think helped him at all) I think what is happening to him is the bulletin tells him to click Login. When the login procedure is complete, the immediate next step in the bulletin is Click issue reset code.Originally Posted by tsbservice
He clicks Login but I believe he never gets the option to "issue reset code" as described in the tech bulletin. Or maybe he gets an error like the data in the fields he filled in is incorrect. So, I think something else is wrong with the bulletin procedure or perhaps the procedure on the LMS website has changed slightly since that old Tech bulletin was issued.
What we really need is to hear back from somebody who has actually managed to do this reset using the LMS site.
Last edited by blazebusiness; 09-19-2020 at 02:16 PM.
Anything can be made to work if you fiddle with it long enough- San Diego Copier Repair.com
ive done it following this attached guide.
this is the link though.
https://lms.konicaminolta.com/license/KM/support.aspx
Yes, that's exactly the same tech bulletin we have been referring to. The confusing part of the LMS is the different Login start pages. I am trying to understand how it all maps out. Here are some of the LMS starting point options for login:
Administrator Menu CE Initial Registration (page starts with ce login button)
https://lms.konicaminolta.com/license/KM/support.aspx
Generate License Code
https://lms.konicaminolta.com/Licens...port_free.aspx (Page starts with enter mfp serial number)
Manage license support (this page looks just like the one in the ce reset tech bulletin---starts with License registration button & login button)
https://lms.konicaminolta.com/licens...pport_mng.aspx
License Management System. Activate i-option features. Manage i-option Registration(this page also looks just like the one in the ce reset tech bulletin---starts with License registration button & login button)
https://lms.konicaminolta.com/license/KM/LMS_021.aspx
Generate License Code Notification. Generate License Code. MFP Serial Number(page starts with mfp information , mfp serial number field , request code field)
https://licensemanage.com/LMS_025.aspx
This is the machine I need to rest the CE password, it is a C368.
CE Reset needed.jpg
Let us eat, drink, and be merry, because tomorrow we may die!
For all your firmware & service manual needs please visit us at:
www.copierfirmware.co.uk - www.printerfirmware.co.uk
Ok so this is the machine I need to reset the C368 CE password on.
Following this guide I get the message that my username/password is incorrect.
Does anyone know what link above I need to use, very confusing!
CE Reset needed.jpg
Let us eat, drink, and be merry, because tomorrow we may die!
For all your firmware & service manual needs please visit us at:
www.copierfirmware.co.uk - www.printerfirmware.co.uk
Too old, you need a fresh one:
"The entered CE Password Reset Request Code cannot be used due to the expiration. (MFP date in the code: 2020/09/12)"
You have no rights in Europe I think. I guess we will wait for blazebusiness to check it.
I could and would check it for you but recently lost access.
It's nasty to maintain such machine(without CE password). Hope you will succeed.
A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.
I don't reply to private messages from end users.
Maybe there is workaround for Europe - this site (LMS) seems to be "buggy" - I mean, security checks works only once, when you log-in... But after logging, with proper link, you can do almost anything...
What website URL did you start at to LOGIN..................and get to that ce reset page you are showing us?
All of the links I previously posted are only good for managing licenses as far as I can tell. Really helpful if you can post the starting URL you used to get to that ce reset page.
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