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  1. #1
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    How can I disable a PKI card reader that was previously installed on a 363?

    I have a customer with a 363 that used to have a PKI card reader installed on it I've tried to disable it in service mode except there appears to be a missing UnSet options. The pictures below are of two different machines that are both 363's. One of them doesn't have this problem and the other does. What can I do to "UnSet" the PKI card reader?

    Thanks in advance to anyone who has any input!


    Print1.jpg

    Print2.jpg

  2. #2
    Certified Konica Expert 2,500+ Posts
    How can I disable a PKI card reader that was previously installed on a 363?

    Synthohol's Avatar
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    Re: How can I disable a PKI card reader that was previously installed on a 363?

    you can try to initialize system data then put movie data back on it.

  3. #3
    Master Of The Obvious 10,000+ Posts
    How can I disable a PKI card reader that was previously installed on a 363?

    blackcat4866's Avatar
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    Re: How can I disable a PKI card reader that was previously installed on a 363?

    Quote Originally Posted by Synthohol View Post
    you can try to initialize system data then put movie data back on it.
    Additionally you may need to got into Billing Mode and turn it off. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  4. #4
    Service Manager 1,000+ Posts
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    Re: How can I disable a PKI card reader that was previously installed on a 363?

    There are a few soft switch settings that are enabled to put the device in PKI mode. I'm not sure that a data clear will reset these switches. Emujo

  5. #5
    Service Manager 1,000+ Posts
    How can I disable a PKI card reader that was previously installed on a 363?

    habik's Avatar
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    Re: How can I disable a PKI card reader that was previously installed on a 363?

    Service Manual says you have to default SSW. There is minimum of 2 SSW. Have you got a manual?
    .OK Google! ... will I need Berrocca this morning?
    Firmwares HERE

  6. #6
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    Re: How can I disable a PKI card reader that was previously installed on a 363?

    I do have a manual what is SSW? I searched the manual for it but it didn't return any results. Thanks for your help!

  7. #7
    Service Manager 1,000+ Posts
    How can I disable a PKI card reader that was previously installed on a 363?

    habik's Avatar
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    Re: How can I disable a PKI card reader that was previously installed on a 363?

    Quote Originally Posted by Ad3t0 View Post
    I do have a manual what is SSW? I searched the manual for it but it didn't return any results. Thanks for your help!
    System 2 > Soft Switch
    .OK Google! ... will I need Berrocca this morning?
    Firmwares HERE

  8. #8
    Senior Tech 250+ Posts
    How can I disable a PKI card reader that was previously installed on a 363?

    mitchl's Avatar
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    Re: How can I disable a PKI card reader that was previously installed on a 363?

    I have the info to restore normal operation up to the 4 series if you ever need it. Figure someone may run into this again if they pick up a retired DOD machine or similar that had lots of security.

  9. #9
    Senior Tech 100+ Posts
    How can I disable a PKI card reader that was previously installed on a 363?


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    Re: How can I disable a PKI card reader that was previously installed on a 363?

    You may have to clear all data. That will erase all user settings as it if was a new install.



    Quote Originally Posted by Ad3t0 View Post
    I have a customer with a 363 that used to have a PKI card reader installed on it I've tried to disable it in service mode except there appears to be a missing UnSet options. The pictures below are of two different machines that are both 363's. One of them doesn't have this problem and the other does. What can I do to "UnSet" the PKI card reader?

    Thanks in advance to anyone who has any input!


    Print1.jpg

    Print2.jpg

  10. #10
    Senior Tech 250+ Posts
    How can I disable a PKI card reader that was previously installed on a 363?

    mitchl's Avatar
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    Re: How can I disable a PKI card reader that was previously installed on a 363?

    Quote Originally Posted by Cantechman View Post
    You may have to clear all data. That will erase all user settings as it if was a new install.
    Whats your email address and I will send you the info. You also need to go in and see if they had it hooked to an external server delete it. Plus you need to look in stop 9 in service and make sure the function choice is set to unset. In admin make sure the account track isnt turned on also. Do all this after following the instructions that I send you. You should also update the firmware to non-PKI although some have special FW and some dont, I guess it depends on the level of security they were trying to achieve.

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