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  1. #1
    Trusted Tech 50+ Posts
    c364 Printing a PDF file from the USB  Port is garbled.

    DelawareJim's Avatar
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    c364 Printing a PDF file from the USB Port is garbled.

    Installed a EK-607 USB Connection Kit and when I put a data stick in with a simple PDF file on it, and instruct the copier to print from the external source, I select the file and press the green/blue start button and it starts printing garbled pages. Lots of them. Any thoughts? Is there a driver or software that needs to be updated? Thanks very much.

  2. #2
    Service Manager 5,000+ Posts
    c364 Printing a PDF file from the USB  Port is garbled.

    copier tech's Avatar
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    Re: c364 Printing a PDF file from the USB Port is garbled.

    You can print & scan from a usb stick simply by using the USB slot next to the control panel. (With out that kit installed)
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  3. #3
    Field Supervisor 500+ Posts Woxner's Avatar
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    Re: c364 Printing a PDF file from the USB Port is garbled.

    no driver or software needed. possible corupt file. try something else

  4. #4
    Trusted Tech 50+ Posts
    c364 Printing a PDF file from the USB  Port is garbled.

    DelawareJim's Avatar
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    Re: c364 Printing a PDF file from the USB Port is garbled.

    That is what I thought..but that USB port was doing the same thing. Garbled prints. I haven't done much troubleshooting at this point. I thought it might have been something simple. All of the memory tested good from the Service Mode. What possibilities could cause this? Thanks.

  5. #5
    Certified Konica Expert 2,500+ Posts
    c364 Printing a PDF file from the USB  Port is garbled.

    Synthohol's Avatar
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    Re: c364 Printing a PDF file from the USB Port is garbled.

    try reflashing the FW yet?

  6. #6
    RTFM!! 5,000+ Posts allan's Avatar
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    Re: c364 Printing a PDF file from the USB Port is garbled.

    Plug it in on the back and see if that works.
    Whatever

  7. #7
    Technician 50+ Posts mthomasebs's Avatar
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    Re: c364 Printing a PDF file from the USB Port is garbled.

    Not always necessary for Office print but you could get someone to preflight the PDF to make sure all fonts/settings/etc are embedded so that the output is guaranteed.

  8. #8
    Service Manager 1,000+ Posts
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    Re: c364 Printing a PDF file from the USB Port is garbled.

    The file may be in true PS which the copier might not understand, try changing the output to "print as image", save it to the USB and try again. Emujo

  9. #9
    Service Manager 5,000+ Posts
    c364 Printing a PDF file from the USB  Port is garbled.

    copier tech's Avatar
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    Re: c364 Printing a PDF file from the USB Port is garbled.

    The important question here is, is this the only pdf you're having issues with, can the device print other PDF files?
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  10. #10
    Field Supervisor 500+ Posts B0265's Avatar
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    Re: c364 Printing a PDF file from the USB Port is garbled.

    Check that the PDL setting is "Auto".

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