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Thread: C3350 Code 9401

  1. #1
    Senior Tech 100+ Posts jrf's Avatar
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    C3350 Code 9401

    Hi
    Has anyone found a solution for code C-9401 on the C3350 model without replacing the complete scanner unit.
    the fault is probably due to the lamp or ccd but these are not available separately.

    Thank you

  2. #2
    Field Supervisor 500+ Posts B0265's Avatar
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    Re: C3350 Code 9401

    Replacing the flat Cables in the scanner unit have solved this for us.

  3. #3
    Senior Tech 100+ Posts jrf's Avatar
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    Re: C3350 Code 9401

    Thanks for reply.
    We changed the cables 4 days ago and no code since.

  4. #4
    Major Asshole! 2,500+ Posts
    C3350 Code 9401

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    Re: C3350 Code 9401

    Good afternoon, guys.

    Sorry to hijack this thread, but can someone please provide me with the flat cables part number? I can't find it on the parts manual - the scanner unit comes up as an entire assembly...

    Thanks!
    ' "But the salesman said . . ." The salesman's an asshole!'
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  5. #5
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: C3350 Code 9401

    Quote Originally Posted by mrwho View Post
    Good afternoon, guys.

    Sorry to hijack this thread, but can someone please provide me with the flat cables part number? I can't find it on the parts manual - the scanner unit comes up as an entire assembly...

    Thanks!
    Try keys 23&24
    A121PP0Q00 Flat Cable 18P
    A121PP0P00 Flat Cable 24P
    C3350.jpg
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  6. #6
    Major Asshole! 2,500+ Posts
    C3350 Code 9401

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    Re: C3350 Code 9401

    Quote Originally Posted by tsbservice View Post
    Try keys 23&24
    A121PP0Q00 Flat Cable 18P
    A121PP0P00 Flat Cable 24P
    C3350.jpg
    Thanks. My manual must be outdated - that doesn't appear in mine

    Thanks again!
    ' "But the salesman said . . ." The salesman's an asshole!'
    Mascan42

    'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'

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  7. #7
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    Re: C3350 Code 9401

    Quote Originally Posted by jrf View Post
    Hi
    Has anyone found a solution for code C-9401 on the C3350 model without replacing the complete scanner unit.
    the fault is probably due to the lamp or ccd but these are not available separately.

    Thank you
    they came out with a new style scanner belt the ends were brass new ones stainless, changed the belt slightly

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