Bizhub c224e can not access web browser

[TecnicoPCMassimo]

Salve, sta succedendo anche a me, ma solo con i gestori Vodafone è incredibile uff

Hi, it's happening to me too, but only with Vodafone managers it's amazing uff

[bitels85]

Hello i have a strange problem. My konica bizhub c224e can not access web browser. I tried several web browsers and i updated firmware. And also did a clear all data any suggestions please. The machine can print, scan just cant access web browser i also did a direct connect to laptop to eliminate network still no good please help

I have two 364e copiers with same symptoms :

Printing - works
Ping - works
Scan SMB - fails
PageScope Web Connection - fails.

Steps taken to solve problem:

1) Uploading Latest Mass FW - didn't solve problem
2)Deactivate HDD - didn't solve problem
2) Clear All Data. After Clear All Data first MFP worked fine for short time (SMB and WEB ACCESS ok), second one gave me 'REFORMAT SSD" message (could be important that SSD had been replaced once, because of startup problems - black screen no reaction)

Afrer Physical and Logical ssd format and restart, SMB and web access worked again, again for a short time.

After all, I'm at my starting point and I'm loosing hope if ther is any other solution than MFP board replacement

[Synthohol]

Smb fails right?
What's the code?
Is the PC new/upgraded/used before?
Was there a micro$oft update that increased security to smb 2.0?
Is the copier set to 2.0?
There was special firmware and bit switch 219 I remember to lock it in as 2.0.

Really nothing can be done until you provide the failure scan code in the job log in details.
Sorry but failed Is not nearly enough info to help you. We need the code.
If no code shown you must enable scan codes to be shown.
Check your service manual for how.

[tsbservice]

I have two 364e copiers with same symptoms :

Printing - works
Ping - works
Scan SMB - fails
PageScope Web Connection - fails.

Steps taken to solve problem:

1) Uploading Latest Mass FW - didn't solve problem
2)Deactivate HDD - didn't solve problem
2) Clear All Data. After Clear All Data first MFP worked fine for short time (SMB and WEB ACCESS ok), second one gave me 'REFORMAT SSD" message (could be important that SSD had been replaced once, because of startup problems - black screen no reaction)

Afrer Physical and Logical ssd format and restart, SMB and web access worked again, again for a short time.

After all, I'm at my starting point and I'm loosing hope if ther is any other solution than MFP board replacement

Try opening PSWC in IE compability mode. Also web connection may be disabled in network or security settings (don't remember) where exactly.

[rrrohan]

Try opening PSWC in IE compability mode. Also web connection may be disabled in network or security settings (don't remember) where exactly.

i had a c364e with same issue. everything worked but page scope

replaced HDD and did all clear

problem solved

i did think it was IT disabling pagescope because the customer loved to fiddle but nope