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  1. #1
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    C368 line in image (only) on scanning

    Hi,

    Got a really odd one here.

    Scanning into PC and there is a line on the image areas only. Scan in a white sheet of paper no line. See image attached (the line just above left head). Starts and stops at the end of an image area.

    Any help would be greatly appreciated. Tried cleaning all mirrors etc.

    Thanks

    Andy
    Attached Images Attached Images

  2. #2
    RTFM!! 2,500+ Posts allan's Avatar
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    Re: C368 line in image (only) on scanning

    Looks like there is light getting in there. The document feeder is to high on one side i would guess. Or is it the same if you make a copy of the glass with a backing. Scan only the 4mm border is not cut out like with copies.
    Whatever

  3. #3
    Field Supervisor 500+ Posts
    C368 line in image (only) on scanning


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    Re: C368 line in image (only) on scanning

    Quote Originally Posted by allan View Post
    Looks like there is light getting in there. The document feeder is to high on one side i would guess. Or is it the same if you make a copy of the glass with a backing. Scan only the 4mm border is not cut out like with copies.

    I think OP is referring to the light line above the head of the left most person, not the shaded line at the top. Looks like something in the optics or on the white reference sheet.

  4. #4
    Senior Tech 100+ Posts
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    Re: C368 line in image (only) on scanning

    Quote Originally Posted by Jorvikps View Post
    Hi,

    Got a really odd one here.

    Scanning into PC and there is a line on the image areas only. Scan in a white sheet of paper no line. See image attached (the line just above left head). Starts and stops at the end of an image area.

    Any help would be greatly appreciated. Tried cleaning all mirrors etc.

    Thanks

    Andy
    You've missed a spot. Clean it again.

  5. #5
    Technician
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    Re: C368 line in image (only) on scanning

    Thanks. I'll try a re-clean. If not back to the drawing board.

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