Firstly, we have been solely Kyocera for quite a few years and haven't worked on any Konica boxes since the old c250 so be gentle.
We have inherited a few C554e models, one of which has started regularly throwing up "an internal error has occurred" message. There is no error code displayed with this, just the message and then it automatically deletes the job it was in the middle of. At first I thought this could be a driver issue but it also happens when doing copy jobs. It is so regular now that even trying to take 20 copies of doc will almost always result in the error being displayed.
I'm leaning towards HDD, RAM or Board fault? Tried formatting HDD but to no avail, still get same error message.
Also to compound things further machine has since thrown up a C2557 code which according to manual is the Black Dev. Could reformatting the HDD have thrown out some values or is this a coincidence. They have been using compatible toner.
Any pointers would be greatly appreciated.
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