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  1. #1
    Senior Tech 100+ Posts afterhours's Avatar
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    C6500 Softswitch

    Hello everyone,

    I'm have a new customer with a c6500. I can't get the machine to do a auto drum potential adjustment. The machine will quite literally sit there adjusting for 24hours straight till I stop it never throwing a code. I looked in the sc history and noticed it has not coded since May. This got me thinking, a few years ago, I followed another tech with a similar situation and found that he had managed to turn on a softswitch that disabled the ability for the machine to malfunction. However, I did not write it down. Does anyone happen to know what that softswitch is. Please help....

    Thank you in advanced.

  2. #2
    Service Manager 10,000+ Posts
    C6500 Softswitch

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    Re: C6500 Softswitch

    Quote Originally Posted by afterhours View Post
    Hello everyone,

    I followed another tech with a similar situation and found that he had managed to turn on a softswitch that disabled the ability for the machine to malfunction. However, I did not write it down. Does anyone happen to know what that softswitch is. Please help....

    Thank you in advanced.
    more than likely it was a switch to ignore SOME error codes ... what are you trying to do, disable the drum/fuser/belt/toner message?

    to disable CRITICAL errors from stopping a machine is INSANE! you are just asking for more issues. Figure out what is kicking the code and fix it.

  3. #3
    Senior Tech 100+ Posts afterhours's Avatar
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    Re: C6500 Softswitch

    Quote Originally Posted by Phil B. View Post
    more than likely it was a switch to ignore SOME error codes ... what are you trying to do, disable the drum/fuser/belt/toner message?

    to disable CRITICAL errors from stopping a machine is INSANE! you are just asking for more issues. Figure out what is kicking the code and fix it.
    Thank you. I'm trying to figure out what was disabled prior to my working on this machine. I'm almost 100% certain something with regard to auto drum.potential was disabled but I dont know what.

  4. #4
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    Re: C6500 Softswitch

    Quote Originally Posted by afterhours View Post
    Thank you. I'm trying to figure out what was disabled prior to my working on this machine. I'm almost 100% certain something with regard to auto drum.potential was disabled but I dont know what.
    If I turn the machine on and try to get it to come to ready all it does is sit and say "please wait Now adjusting"

  5. #5
    Master Of The Obvious 10,000+ Posts
    C6500 Softswitch

    blackcat4866's Avatar
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    Re: C6500 Softswitch

    Quote Originally Posted by afterhours View Post
    If I turn the machine on and try to get it to come to ready all it does is sit and say "please wait Now adjusting"
    I can tell you this much: I had a machine doing this and it turned out to be a potential control error related to developer density. Entirely by accident I changed the correct developer and it worked for 30K or 40K, then happened again. After 3 or 4 of these developer changes that machine ended up getting replaced, so I can't tell you the full cause.

    Maybe you can get further than I did. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  6. #6
    Field Supervisor 500+ Posts
    C6500 Softswitch


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    Re: C6500 Softswitch

    reload fail safe firmware, and start from ZERO.

  7. #7
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    Re: C6500 Softswitch

    Quote Originally Posted by methogod View Post
    reload fail safe firmware, and start from ZERO.
    Good suggestion. Will firmware put all the softswitches back at zero?

  8. #8
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    Re: C6500 Softswitch

    I mean default

  9. #9
    Field Supervisor 500+ Posts
    C6500 Softswitch


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    Re: C6500 Softswitch

    should be a fall back firmware that bring it to normal. i would run you a print out to compare, but i have a C6501, not a c6500.

    my guess is there used to be a key-card or security device and now its looking for it to ready, but not sure.

    Can you ready the machine in service mode? to get some test prints out...

  10. #10
    Senior Tech 100+ Posts afterhours's Avatar
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    Re: C6500 Softswitch

    I found the problem. Softswitch 11-0 was on. It needs to be off. Right away the machine coded with c4520. Now I can troubleshoot.



    Thanks for all the advice

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