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  1. #11
    Senior Tech 100+ Posts Brett GS's Avatar
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    Re: Some MFPs stop communicating with the CSRC

    Quote Originally Posted by tech51 View Post
    Http is flaky to say the least. We tend to get a more stable communication using email2.
    Email isnt to stable our side,have to visit machines all the time that stop communicating.

  2. #12
    Service Manager 1,000+ Posts
    Some MFPs stop communicating with the CSRC


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    Re: Some MFPs stop communicating with the CSRC

    Quote Originally Posted by Choclit007 View Post
    I have had a few devices stop reporting.
    I would delete/recreate them & RAM clear the machines before reconfiguring them only to get 3002 errors.

    I tried using the ConnectionChecker-v1.2.0 software
    i dont know if i trust that

    KM discontinued using port 80 ages ago when they forced SSL port 443 but ive run that software on port 80 and it says its ok.

    i think best thing to do is just ram clear and reconfig from scratch

  3. #13
    Step aside, noob 1,000+ Posts EarthKmTech's Avatar
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    Re: Some MFPs stop communicating with the CSRC

    Quote Originally Posted by rrrohan View Post
    i dont know if i trust that

    KM discontinued using port 80 ages ago when they forced SSL port 443 but ive run that software on port 80 and it says its ok.

    i think best thing to do is just ram clear and reconfig from scratch
    2 different servers, the one accepting connections on port 80 was at capacity, but still works. Older models don't work with modern SSL so its not going anywhere yet.
    If at first you don't succeed, try the way I told you how to do it in the first place.

  4. #14
    Service Manager 2,500+ Posts
    Some MFPs stop communicating with the CSRC

    copier tech's Avatar
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    Re: Some MFPs stop communicating with the CSRC

    Quote Originally Posted by and View Post
    If the firmware with function version 4.2 is applied, the setting of TLS1.0/SSL3.0 is turned OFF. Check and reactive this.
    I am facing this same issue it seems that after upping the function version these machines fail to connect.

    Where do I need to turn back on these TLS setting please?
    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  5. #15
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: Some MFPs stop communicating with the CSRC

    Quote Originally Posted by copier tech View Post
    I am facing this same issue it seems that after upping the function version these machines fail to connect.

    Where do I need to turn back on these TLS setting please?
    On bizhub C250i

    Clipboard01.jpg
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  6. #16
    Service Manager 1,000+ Posts Bix's Avatar
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    Re: Some MFPs stop communicating with the CSRC

    Quote Originally Posted by copier tech View Post
    I am facing this same issue it seems that after upping the function version these machines fail to connect.

    Where do I need to turn back on these TLS setting please?

    Yes, you have to activate it.
    It also disables WebDAV

  7. #17
    Service Manager 2,500+ Posts
    Some MFPs stop communicating with the CSRC

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    Re: Some MFPs stop communicating with the CSRC

    Quote Originally Posted by tsbservice View Post
    On bizhub C250i

    Clipboard01.jpg

    Most of mine dropping off are 4e series.
    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  8. #18
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: Some MFPs stop communicating with the CSRC

    Quote Originally Posted by copier tech View Post

    Most of mine dropping off are 4e series.
    Doesn't matter. Still under [Security] - [PKI Settings] - [SSL Setting]

    Clipboard01.jpg
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  9. #19
    Service Manager 1,000+ Posts Bix's Avatar
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    Re: Some MFPs stop communicating with the CSRC

    Quote Originally Posted by copier tech View Post

    Most of mine dropping off are 4e series.
    The absurd thing is that in some cases it works for me even with those two flags disabled and then stop working at any moment.
    So do it! Disable those flags like my colleague tbservice says!

  10. #20
    Senior Tech 100+ Posts
    Some MFPs stop communicating with the CSRC

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    Re: Some MFPs stop communicating with the CSRC

    I have the same issue randomly with different series of machines. They'll report for a long time then all of a sudden stop. I hate calling vcare support as they just blame the customer's network and pretty much refuse to assist after giving their usual instructions. I end up asking my admin to re register on the vcare program, i get lucky sometimes but some accounts i end up physically getting the meter or calling and asking them to email if the customer is nice enough.

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