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  1. #1
    Technician larweedad's Avatar
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    C452 No Scanning to Email or Fax

    I have a C452 that quit scanning to email and transmitting faxes. Go to admin mode fax settings, only 5. function set is there. Send a fax I get email log in error. Email is the same error. But they can receive faxes. On the fax screen all saved fax numbers are gone and the on hook button is missing. The email one touches are still there. Changed HDD, Fax board, Initialized both fax boards, reinstalled latest firmware and movie. Still same issues. Waiting on mfp board unless someone else has a clue what the issue could be.

  2. #2
    Service Manager 10,000+ Posts
    C452 No Scanning to Email or Fax

    Phil B.'s Avatar
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    Re: C452 No Scanning to Email or Fax

    Quote Originally Posted by larweedad View Post
    I have a C452 that quit scanning to email and transmitting faxes. Go to admin mode fax settings, only 5. function set is there. Send a fax I get email log in error. Email is the same error. But they can receive faxes. On the fax screen all saved fax numbers are gone and the on hook button is missing. The email one touches are still there. Changed HDD, Fax board, Initialized both fax boards, reinstalled latest firmware and movie. Still same issues. Waiting on mfp board unless someone else has a clue what the issue could be.
    why do you think is machine related?
    you failed to mention: how are you scanning? (smb/FTP)
    what OS are they running on the "scan to PC"
    sounds like some changed to a simple interface...
    what process did you use for troubleshooting?
    could it be a firmware/Win10 issue?

  3. #3
    RTFM!! 2,500+ Posts allan's Avatar
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    Re: C452 No Scanning to Email or Fax

    Initialize the machine settings as well.
    Is it running any embedded stuff?

    Wait a minute

    ...both fax boards

    Remove and or unset fax2 to test.
    Check if the line selection is ok.
    Whatever

  4. #4
    Service Manager 1,000+ Posts
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    Re: C452 No Scanning to Email or Fax

    Fax board set?? Hdd set?? Marketing area?

  5. #5
    Service Manager 1,000+ Posts
    C452 No Scanning to Email or Fax


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    Re: C452 No Scanning to Email or Fax

    If only the fax address are gone HDD must be on but fax sounds like it's off

  6. #6
    Senior Tech 250+ Posts Zesti's Avatar
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    Re: C452 No Scanning to Email or Fax

    Does error log mention anything?
    Review if anything was changed before that problem arise.
    Take a good look into circumstances before problem show up, I believe you will find answer.

  7. #7
    Technician larweedad's Avatar
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    Re: C452 No Scanning to Email or Fax

    Windows 10 has nothing to do with problem. HDD is on Firmware reinstalled. its one fax board. the copier knows its there otherwise I would not receive any faxes and no fax buttons in service and admin mode. the issue is scan to email and fax transmit. Both show in the log as email and log in error.

  8. #8
    Service Manager 10,000+ Posts
    C452 No Scanning to Email or Fax

    Phil B.'s Avatar
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    Re: C452 No Scanning to Email or Fax

    Quote Originally Posted by larweedad View Post
    Windows 10 has nothing to do with problem. HDD is on Firmware reinstalled. its one fax board. the copier knows its there otherwise I would not receive any faxes and no fax buttons in service and admin mode. the issue is scan to email and fax transmit. Both show in the log as email and log in error.
    is there a numeric error code in the error log?

  9. #9
    Senior Tech 250+ Posts Zesti's Avatar
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    Re: C452 No Scanning to Email or Fax

    Quote Originally Posted by larweedad View Post
    Windows 10 has nothing to do with problem. HDD is on Firmware reinstalled. its one fax board. the copier knows its there otherwise I would not receive any faxes and no fax buttons in service and admin mode. the issue is scan to email and fax transmit. Both show in the log as email and log in error.
    "Both show in the log as email and log in error"
    Here's the clue for you.

    Did you perform a data clear and setup new accounts?

  10. #10
    Senior Tech 250+ Posts Zesti's Avatar
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    Re: C452 No Scanning to Email or Fax

    OK, I go through your post carefully and found all information you entered.
    Do a NVRAM reset and surely you'll good to go.

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