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  1. #1
    Ghoulscout 500+ Posts Kidaver's Avatar
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    Bizhub c3110 Replace Toner K

    I have 2 of these machines both of them doing the exact same thing. It pops up asking to Replace Toner K. I have replaced toners. Replaced the IU. Upgraded F/W. Nothing has made this message go away. Has anyone had this issue and any advice you can share?

    As I was typing this I know have a Bizhub C3100p now doing the exact same thing. This has kinda escalated into an emergency situation.
    "In a cruel and evil world, being cynical can allow you to get some entertainment out of it."

  2. #2
    Multibrands Tech 250+ Posts rapidocument's Avatar
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    Re: Bizhub c3110 Replace Toner K

    Have you seen this thread (same problem)?


    C 3110 - showing replace toner (K)

    Check that first,

    Good luck.

  3. #3
    Ghoulscout 500+ Posts Kidaver's Avatar
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    Re: Bizhub c3110 Replace Toner K

    Quote Originally Posted by rapidocument View Post
    Have you seen this thread (same problem)?


    C 3110 - showing replace toner (K)

    Check that first,

    Good luck.
    I've seen that thread and have even posted in it before. The solutions they offer are for Missing IU problems not Toner problems. A resolution was never posted in it either.
    "In a cruel and evil world, being cynical can allow you to get some entertainment out of it."

  4. #4
    Service Manager 1,000+ Posts
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    Re: Bizhub c3110 Replace Toner K

    This goes back to the 4690 series. These machines look for toner dropping thru the chute into the IU unit auger, and how much toner is in the IU unit. If you don't lock the
    toner correctly, or if the foam seal rips off and blocks chute, or if auger in IU unit can't keep up, then you get replace toner. You MUST replace IU and TONER at same time to reset.
    Hate to say it, but that has been the only fix that works. We have tried shaking IU to mix toner. No luck.

  5. #5
    service technician 50+ Posts
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    Re: Bizhub c3110 Replace Toner K

    since you have replaced the toner and iu then check the mechanical of toner replenishment, the sensors seems to work but is the drive to toner cartridge then not working.

  6. #6
    Service Manager 5,000+ Posts
    Bizhub c3110 Replace Toner K

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    Re: Bizhub c3110 Replace Toner K

    Simalar issue on the C35 series.

    Try the TNR-CLR in CE mode.
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  7. #7
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: Bizhub c3110 Replace Toner K

    As copier tech said. Try to use ENGINE DIPSW. It is under System 2 > Soft switch > 28 , set this to 1 to force clear toner empty state, then return it to 0.
    Good luck
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  8. #8
    Senior Member 100+ Posts
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    Re: Bizhub c3110 Replace Toner K

    Service mode - machine - release mode - new release. Be sure to set it back to NO RELEASE once it detects the toner.

  9. #9
    Former KM Senior Tech 500+ Posts srvctec's Avatar
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    Re: Bizhub c3110 Replace Toner K

    Quote Originally Posted by tsbservice View Post
    As copier tech said. Try to use ENGINE DIPSW. It is under System 2 > Soft switch > 28 , set this to 1 to force clear toner empty state, then return it to 0.
    Good luck
    I don't think there is a System 1 or 2 in these small desktop machines.

  10. #10
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: Bizhub c3110 Replace Toner K

    Quote Originally Posted by srvctec View Post
    I don't think there is a System 1 or 2 in these small desktop machines.
    In fact there are SYSTEM 1 and SYSTEM 2 on this machine. It is in Manual.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

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