Account track and Mac 10.14 drivers

[copiertec]

This may not help, but might explain...

For those of you that have been stumped by the missing authentication features on the MAC drivers....
There is no known fix for the issue, this is an issue caused by Apple and to the best of my knowledge not something the vendors can fix, and it's affecting multiple vendors. Here's some further info and a work around:

In MacOS 10.14, all applications have a feature called "Library Validation" enforced on them by the Operating System which removes the ability for us to enter the Account Track / User Authentication code in the drivers. The Output Method in the print driver will be missing and replaced by Printer Features which has an option for Account Track but, nowhere to enter the code for it. This has since been resolved with OS 10.14.5. You still won't be able to enter in the codes for Apple specific applications like Safari or Notes but you should have the option to in 3rd party applications like Chrome.


Notes from Xerox on this "feature": Xerox_KB_Library_Validation_v10.pdf


Notes from Google discussing adding this feature and deciding not to because it break Print Dialog Extensions: Link


The only work around we've found is to go to the account track / authentication settings in a 3rd party program on the Mac, enter the information there like you normally would and then it will "carry over" to the native apps that come with the Mac. I know of no way to mass deploy settings in a Mac environment.

Thank you for the information,emujo2. I went out there today and installed adobe acrobat on to the Mac, however I was only able to print out whatever was in adobe but not from any other applications from the a Mac. When you say it "will carry over to the native apps," what exactly does this mean? The reason I ask is because I could not get the mac to print from other programs besides Adobe with the account track code. Also, just to clarify, is this issue just with the 4 series or is it with the Apple Mac 10.14 Mojave?

[rrrohan]

Is it possible to share the Printer from a windows PC to the Mac?

I have done similar for Chrome Books

Setup a cue on a Windows PC with the 1 particular users account track codes that is using a Chrome Book then they use Google Cloud Print.

Worked in that situation, pity Cloud print is being discontinued not sure what I will do then

[ChrisG]

Thank you for the information,emujo2. I went out there today and installed adobe acrobat on to the Mac, however I was only able to print out whatever was in adobe but not from any other applications from the a Mac. When you say it "will carry over to the native apps," what exactly does this mean? The reason I ask is because I could not get the mac to print from other programs besides Adobe with the account track code. Also, just to clarify, is this issue just with the 4 series or is it with the Apple Mac 10.14 Mojave?

That is curious. In all of our setups to both the 4 and the 8 series alike, once the account track code has been added to the driver and saved as a preset, it's always worked beyond just Adobe into the other programs. (Word, Safari, etc.)

[copiertec]

That is curious. In all of our setups to both the 4 and the 8 series alike, once the account track code has been added to the driver and saved as a preset, it's always worked beyond just Adobe into the other programs. (Word, Safari, etc.)

I tried printing from Safari after I went through the whole CUPS process on finishing and turn on account track and authentication, then went into Adobe and set up the account code and was able to print from Adobe. But, from any other program, I can not access the preset I set up. It's a 10.14.6 Mojave, I saved the preset in Adobe and named it Konica, but once I went into any other program I could not pull up that preset. I can always revisit the client and take another look at it, but I always get that vibe when you hear the client huffing and puffing in the background, rolling their eyes like they can not do anything without their precious Mac Book and I am wasting their time. I set the driver up like you would normally, went to terminal, cups interface, local host:631, administration then default settings, turned on authentication, accounts codes, etc. Then, downloaded Word, Chrome and Adobe, went to the print icon in Adobe and made the presets there before I printed, but can not access account track in anything else. Maybe I am overlooking something but not exactly sure of what it is?

[ChrisG]

I tried printing from Safari after I went through the whole CUPS process on finishing and turn on account track and authentication, then went into Adobe and set up the account code and was able to print from Adobe. But, from any other program, I can not access the preset I set up. It's a 10.14.6 Mojave, I saved the preset in Adobe and named it Konica, but once I went into any other program I could not pull up that preset. I can always revisit the client and take another look at it, but I always get that vibe when you hear the client huffing and puffing in the background, rolling their eyes like they can not do anything without their precious Mac Book and I am wasting their time. I set the driver up like you would normally, went to terminal, cups interface, local host:631, administration then default settings, turned on authentication, accounts codes, etc. Then, downloaded Word, Chrome and Adobe, went to the print icon in Adobe and made the presets there before I printed, but can not access account track in anything else. Maybe I am overlooking something but not exactly sure of what it is?

That is sure a unique situation. I'll make sure an pass along any updates or ideas if I happen to run into this. Please do the same if you're able to come up with a solution. I'd be curious to know what it is.

Chris
TJL Copy

[Bricorley]

each Mac OS is different but all have the same loops. In order to get it to work you will have to try different programs. I found preview, safari, word to work best. In those programs you can select account track. you must tehn save it as default print settings. If using chrome you will have to take another step to print. Youll have to open the "use print dialog box" in order for the machine the recognize the account track code.

[msnetal]

FYI - This is absolutely an Apple issue and NOT a KM or print driver issue.

[Blizzoo]

Is it possible to share the Printer from a windows PC to the Mac?

I have done similar for Chrome Books

Setup a cue on a Windows PC with the 1 particular users account track codes that is using a Chrome Book then they use Google Cloud Print.

Worked in that situation, pity Cloud print is being discontinued not sure what I will do then

PaperCut Mobility Print is available free as a stand alone install, no PaperCut NG/MF needed, as an alternative to GCP using cloud print. I think support for Mac's is on the way at the moment