Thanks: 
Likes: 
Dislikes: Correction: I just got this from the team leader: The second new CCD fixed it. The first new CCD did not change the symptoms. =^..^=
Correction: I just got this from the team leader: The second new CCD fixed it. The first new CCD did not change the symptoms. =^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
*SOLVED*
The scan drive gear, driven by the scan motor by a belt in the rear right of the scan section, accessible by removing the top right cover has a screw that secures the white gear to a metal shaft. This screw was loose and too short resulting in the gear slipping on the drive shaft. Replace with a longer screw and it resolved the issue on BOTH our 808s with this issue.
KM will be issuing a bulletin on this in the near future.
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