Page 2 of 2 FirstFirst 12
Results 11 to 19 of 19
  1. #11
    Super Tech 500+ Posts CompyTech's Avatar
    Join Date
    Feb 2011
    Location
    MS
    Posts
    706
    Rep Power
    36

    Re: BZ C3350 random C-E301

    Quote Originally Posted by JDR View Post
    So what did you do to fix ?
    Looking back at my notes I replaced the HDD, they have not called back about it. That was nearly 4 months ago. It never happened enough to really worry about, just a minor annoyance to the customer having to reboot the machine randomly.

  2. #12
    Super Tech 500+ Posts CompyTech's Avatar
    Join Date
    Feb 2011
    Location
    MS
    Posts
    706
    Rep Power
    36

    Re: BZ C3350 random C-E301

    Quote Originally Posted by CompyTech View Post
    Looking back at my notes I replaced the HDD, they have not called back about it. That was nearly 4 months ago. It never happened enough to really worry about, just a minor annoyance to the customer having to reboot the machine randomly.
    Update...

    They just called about it.. I still suspect network or some corrupted print data is the cause, but I don't know. The company is currently working to get them into a different machine since the contract is coming up soon.

  3. #13
    Field Supervisor 500+ Posts
    BZ C3350 random C-E301


    Join Date
    Oct 2009
    Posts
    541
    Rep Power
    50

    Re: BZ C3350 random C-E301

    I would simply reformat the HDD... that fixes many bugs on these machines for me. You may also have an SSD issue as well, because there's been quite a few failures of those things as well, across the smaller KM line...
    OC

  4. #14
    Senior Tech 100+ Posts
    Join Date
    Aug 2007
    Posts
    174
    Rep Power
    35

    Re: BZ C3350 random C-E301

    once firmware has been update we usually find its due to the types of files that the customer are printing. To test we turn machine off disconnect network cable and turn machine back on. the code usually disappears. We then reconnect network cable and usually if the job is still in the que the fault comes back. Some of the clients are expecting these little machines to perform like the bigger machine. Wanting champagne at beer prices.

  5. #15
    Super Tech 500+ Posts CompyTech's Avatar
    Join Date
    Feb 2011
    Location
    MS
    Posts
    706
    Rep Power
    36

    Re: BZ C3350 random C-E301

    Quote Originally Posted by Downunder View Post
    once firmware has been update we usually find its due to the types of files that the customer are printing. To test we turn machine off disconnect network cable and turn machine back on. the code usually disappears. We then reconnect network cable and usually if the job is still in the que the fault comes back. Some of the clients are expecting these little machines to perform like the bigger machine. Wanting champagne at beer prices.
    Agreed.

    Actually installed the expansion memory into the empty RAM slot recently and waiting to see if this will actually help the machine process data better.

  6. #16
    Senior Tech 100+ Posts
    BZ C3350 random C-E301

    copyrooks's Avatar
    Join Date
    Oct 2013
    Posts
    200
    Rep Power
    30

    Re: BZ C3350 random C-E301

    Quote Originally Posted by CompyTech View Post
    Agreed.

    Actually installed the expansion memory into the empty RAM slot recently and waiting to see if this will actually help the machine process data better.
    I hope you don't get frozen copiers from installing the expansion memory. I had to remove the expansion memory of multiple c3350s, c3351s, c3851fs models due to frozen copiers, after Konica recommended replacing expansion memory, HDD,MFPB and the issue was not resolved we ended up taking off the extra memory and no callbacks since. We are lucky none of our customers use or even know anything about i-option.

  7. #17
    Technician
    Join Date
    Jul 2019
    Location
    N/A
    Posts
    11
    Rep Power
    10

    Re: BZ C3350 random C-E301

    Have 2 C3350 had same problem,it fixed after replaced SSD

  8. #18
    Technician
    Join Date
    Mar 2010
    Posts
    43
    Rep Power
    0

    Re: BZ C3350 random C-E301

    Get back to network speed or change from Auto to 100 full or half duplex.

  9. #19
    Technician
    Join Date
    Apr 2021
    Location
    Snedsted
    Posts
    20
    Rep Power
    7

    Re: BZ C3350 random C-E301

    I have a C3350 that sometimes says "Service Call!" on the screen but no error code. I just formattet HDD, set network to 100 full duplex and ordered SSD. Will update when I know results.

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here