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  1. #21
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    Re: KM458 and 558 running Papercut C9401 and FA14

    Quote Originally Posted by HuronMan View Post
    Here's a Papercut/firmware matching guide. Authorized Solutions | Konica Minolta bEST Technology Suite
    Thanks Huroman

    The version of Papercut on one site is 18.3.6 and not listed in your link. Do you have access to firmware version for that level of Papercut release?

  2. #22
    Certified Konica Expert 2,500+ Posts
    KM458 and 558 running Papercut C9401 and FA14

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    Re: KM458 and 558 running Papercut C9401 and FA14

    rumormill has it there is new firmware very early august that addresses a ton of papercut issues.
    hang in there.
    We know a thing or two because we've seen a thing or two.
    Also don't ask me for files without a contributor badge.

  3. #23
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: KM458 and 558 running Papercut C9401 and FA14

    New FWs /GG7-W5/GG7-W4/ depending on model were released to deal with FA14 (detail code: 0x9020) that occurs when working with PaperCut.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    I don't reply to private messages from end users.

  4. #24
    Certified Konica Expert 2,500+ Posts
    KM458 and 558 running Papercut C9401 and FA14

    Synthohol's Avatar
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    Re: KM458 and 558 running Papercut C9401 and FA14

    Quote Originally Posted by tsbservice View Post
    New FWs /GG7-W5/GG7-W4/ depending on model were released to deal with FA14 (detail code: 0x9020) that occurs when working with PaperCut.

    FINALLY!!

    it's 3 weeks late from what I was told but I suppose they had to test it some more but we had good results from the bete.
    Just an FYI to the readers, this is special firmware to be used only when running papercut and getting the code.
    It should not be used as a base firmware or on machines not running papercut.
    We know a thing or two because we've seen a thing or two.
    Also don't ask me for files without a contributor badge.

  5. #25
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    Re: KM458 and 558 running Papercut C9401 and FA14

    Does anyone have the release notes for this special firmware? having this issue at several devices running PaperCut

  6. #26
    Certified Konica Expert 2,500+ Posts
    KM458 and 558 running Papercut C9401 and FA14

    Synthohol's Avatar
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    Re: KM458 and 558 running Papercut C9401 and FA14

    Quote Originally Posted by sparks45 View Post
    Does anyone have the release notes for this special firmware? having this issue at several devices running PaperCut
    When you download firmware it's linked under it.

    If you don't have legit KM access you probably shouldn't be using special firmware as you will get no support from KM if things turn bad.
    We know a thing or two because we've seen a thing or two.
    Also don't ask me for files without a contributor badge.

  7. #27
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    Re: KM458 and 558 running Papercut C9401 and FA14

    Quote Originally Posted by Synthohol View Post
    FINALLY!!

    it's 3 weeks late from what I was told but I suppose they had to test it some more but we had good results from the bete.
    Just an FYI to the readers, this is special firmware to be used only when running papercut and getting the code.
    It should not be used as a base firmware or on machines not running papercut.
    GC7-W5 I can report on our devices is running great without issue. We are doing weekly sweeps of sites and no reported issues.

  8. #28
    Field Supervisor 500+ Posts
    KM458 and 558 running Papercut C9401 and FA14

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    Re: KM458 and 558 running Papercut C9401 and FA14

    Good afternoon people. Sorry for going back to a dead topic. I have C-FA14 when I enable the HDD. Konica's bulletin says about GG6-R9 firmware.
    Any friends for PM?


    I installed the W5, but fixes the FA14 for another reason. I can't find GG6-R9.


    Thank you all.
    Nothing like day after day

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