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  1. #1
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    konica c364enot scanning to smb through bt business router

    Hi all

    my customer has just changed their bt business router and now scan to smb from their konica C364e no longer works but they can print.
    The pc holding the shared fsmb folder and the MFD are both connected by network cable through the router. i can ping the MFD from the pc and connect via the web browser however i cannot ping the pc from the MFD. I have logged onto the router and the routers firewall was not set up to block anything.

    any ideas out there

    cheers Paul

  2. #2
    IT Manager 1,000+ Posts bsm2's Avatar
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    Re: konica c364enot scanning to smb through bt business router

    Quote Originally Posted by cooke123 View Post
    Hi all

    my customer has just changed their bt business router and now scan to smb from their konica C364e no longer works but they can print.
    The pc holding the shared fsmb folder and the MFD are both connected by network cable through the router. i can ping the MFD from the pc and connect via the web browser however i cannot ping the pc from the MFD. I have logged onto the router and the routers firewall was not set up to block anything.

    any ideas out there

    cheers Paul
    Are DNS settings and gateway same?

  3. #3
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    Re: konica c364enot scanning to smb through bt business router

    yeah all the same, i tried pinging the ip and the computer name just in case

  4. #4
    Service Manager 1,000+ Posts
    konica c364enot scanning to smb through bt business router

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    Re: konica c364enot scanning to smb through bt business router

    Make sure port 631 and 465 are open on the router. That would interfere with scanning.

  5. #5
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    konica c364enot scanning to smb through bt business router


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    Re: konica c364enot scanning to smb through bt business router

    its pretty rare for a router to block internal traffic, normally its WAN traffic thats filtered. if it is blocking it would normally be manually applied by IT. but blocking SMB seems odd. can another PC on network browse the folder thats shared? what SMB version are you using

    to test that the PC simply isnt responding to ICMP try pinging it from another PC.

  6. #6
    IT Manager 1,000+ Posts bsm2's Avatar
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    Re: konica c364enot scanning to smb through bt business router

    Can you ping the router from the copier?
    What antivirus is running on PC?

  7. #7
    Head Tech 500+ Posts SmellsHot's Avatar
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    Re: konica c364enot scanning to smb through bt business router

    When the pcs reconnected to the network they had to reselect....public, work, or home. By default some settings such as sharing are disabled. Go to advanced sharing settings and look there
    Everyone has the right to be stupid. Some people just abuse this privelage more than others

  8. #8
    Service Manager 1,000+ Posts
    konica c364enot scanning to smb through bt business router

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    Re: konica c364enot scanning to smb through bt business router

    if it worked 100% before the router change, nothing should need to be done with the copier at all afaic.
    if a direct laptop or something has no issues it has to be router related.
    but for gits and shiggles try putting the copier on DHCP and reboot it.
    see if you can have 2 way communication then.
    let us know.

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