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  1. #1
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    bizhub c3350 firmware update

    hello
    Any1 knows how to do the firmware update on this machine? bizuhb c3350?

    i got bothbizhubC3850Series_Cont_A3GN30G0851-899
    bizhubC3850Series_Cont_A3GN30G0851-W99
    files but im not sure about the steps i should follow. in service mode machine wont see any files on my usb stick ( zipped or not)

    Thx

  2. #2
    Service Manager 1,000+ Posts
    bizhub c3350 firmware update


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    Re: bizhub c3350 firmware update

    USB needs to be FAT32
    needs a folder called 'firmware' in root directory then firmware loaded into that folder as a .prn file


    start with A3GN30G0803-899.prn then A3GN30GE8C3-W51.prn then C3350_EngineA3GN0Y00050G002100.prn

    Your filenames might differ slightly but the idea is you do sub controller then main controller then engine

    Pretty sure you can only have one prn file in the folder at a time. thats how i always did it atleast

  3. #3
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    Re: bizhub c3350 firmware update

    Quote Originally Posted by rrrohan View Post
    USB needs to be FAT32
    needs a folder called 'firmware' in root directory then firmware loaded into that folder as a .prn file


    start with A3GN30G0803-899.prn then A3GN30GE8C3-W51.prn then C3350_EngineA3GN0Y00050G002100.prn

    Your filenames might differ slightly but the idea is you do sub controller then main controller then engine

    Pretty sure you can only have one prn file in the folder at a time. thats how i always did it atleast


    Thank you for replying
    And is there any other special usb port besides the one on right side of touch panel?
    Thank you again!

  4. #4
    Service Manager 1,000+ Posts
    bizhub c3350 firmware update


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    Re: bizhub c3350 firmware update

    just the front USB

    Also dont put both files on at same time start with -899 then once finished delete it off usb and put on next file

    also are you aware of the procedure to start it downloading firmware? Service Mode - Firmware Update - Select file on USB - Execute - OK
    Dont touch it until machine restarts

  5. #5
    Field Supervisor 500+ Posts Woxner's Avatar
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    Re: bizhub c3350 firmware update

    you can put all the files on the usb at one time. it should list them when you select firmware update. firmware folder needs to be all lower case

  6. #6
    Former KM Senior Tech 500+ Posts srvctec's Avatar
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    Re: bizhub c3350 firmware update

    Quote Originally Posted by Woxner View Post
    you can put all the files on the usb at one time. it should list them when you select firmware update. firmware folder needs to be all lower case
    That's how I've always done it. Put all different firmwares for the same machine on one drive and then just choose from the list when installing. Never had an issue yet. In fact I think it says right in the book to do it that way.


    edit:

    Taken right from the book, emphasis mine.

    2.1.2
    Saving the firmware data into the USB memory device
    1. Save the firmware data in appropriate space in the PC.
    2. Connect the USB memory device to the PC.
    3. Create a "firmware" folder immediately under the drive of the USB memory device.
    4. Copy the firmware data (***.prn) in the firmware folder created in step 3.
    NOTE
    • Be sure to save the firmware data in "drive:/firmware/***.prn."
    • The printer can display up to 20 files of firmware data during upgrading.
    • The control firmware includes the following three types of file.
    Firstly upgrade the sub firmware, and then upgrade the main firmware.
    • CntUpA3GN*******-899.prn : Sub Firmware
    • CntUpA3GN*******-999.prn : Main Firmware (non-supported for Web browser)
    • CntUpA3GN*******-W99.prn : Main Firmware (Supported for Web Browser)
    Last edited by srvctec; 05-23-2019 at 10:20 PM.
    Started in the copier service business in the fall of 1988 and worked at the same company for 33.5 years, becoming the senior tech in 2004 but left to pursue another career on 4/29/22.

  7. #7
    Service Manager 5,000+ Posts tsbservice's Avatar
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    Re: bizhub c3350 firmware update

    Nobody want to read the books. It's all written by Japanese engineers. Just RTFM.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  8. #8
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    Re: bizhub c3350 firmware update

    Thank you . it worked.
    And i dont have the manual for those saying to read it.
    But thx for you time!
    Enjoy your weekends

  9. #9
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    Re: bizhub c3350 firmware update

    Hi,

    I just found this thread, can you tell me where did you get A3GN30G0803? I'm trying to find it, it seems that's the one I need to make Airprint and Bonjour work.


    I have 3 printers, 2 of them are working perfectly (A3GN30G0803) and one (A3GN30GM8C3) with Airprint and Bonjour disabled (and whatever I do, I can't enable them).

    Do you have any hint, what should I look for?

    Thank you!

  10. #10
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    Re: bizhub c3350 firmware update

    Hi, I find this thread.
    where i can get firmware updates for KM bizhub c3350? my one don't print color by wire, (as printer) with driver or with web client, only makes color copies. think i ll cure this with a firmware update or go bad in darkness

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