Paper size/incorrect type

[allan]

Back to the most basics then.
Go check your jam codes.

Suspect that you get J99-01 but there could be another code in there that could lead to the next clue.

[copier addict]

What happens to prompt this error? Are you running something through the DF and then the error is displayed? If so it could be an issue with the DF

[fornerm]

There is a Info from KM About 8 1/2 x 11 Error, Maybe the Same at yours ?
Ist a Cable Damage on the small 4 yellow Pin Plug Nr A161N10N01.

[emujo2]

If I set my tray 2 up for 8 x13, remove paper from the tray, then try to make a copy with this tray designated, I get the exact same message..This isn't a jam, it's either a size detection/paper empty sensor error or operator error. There is no way for me to get my machine to display this message w/o 1st setting tray 2 to 8x13. Even a 8 x 13 document through the ADF automatically goes to 8x14. A MFP using US market just does not see 8 x13 as a availble size. I would go into Servic Mode and check 1. Marketing Area set to US, and 2, under system 1, Original Size detection, ensure you don't have legal size defined as "foolscap" which is 8x13.

[Downunder]

Have you tried replacing the cassette just to see if the fault goes. Also the mechanism on the machine that the cassette activate when you push the cassette into position. Sometime paper get jammed behind the cassette and deforms the silver actuators.