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  1. #11
    Senior Tech 100+ Posts avecosat's Avatar
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    Re: c258 has error code CD010 & CD011

    In infohub EU get TNEU1600101EN , its the way to reset CD010 , CD011 , CD050 and CFA14

  2. #12
    Service Manager 1,000+ Posts Bix's Avatar
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    Re: c258 has error code CD010 & CD011

    Quote Originally Posted by REGSIS View Post
    Is HDD new or used? Either way you should do physical format.
    Physical formatting requires several hours

  3. #13
    Trusted Tech 50+ Posts
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    Re: c258 has error code CD010 & CD011

    Just had the same issue.
    My C258 has G00-X4 fw and i am pretty sure that sata FW was G00-05.
    End user just called me because of CD011 errors were displayed.
    After printing data, There's no firmware version with we check the line "SATA Controller".
    Replace HDD didnt solve anything...

    Any idea other than replace the MFPB ?

  4. #14
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    Re: c258 has error code CD010 & CD011

    Didn't you make a physical format before logical?

  5. #15
    Service Manager 5,000+ Posts
    c258 has error code CD010 & CD011

    copier tech's Avatar
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    Re: c258 has error code CD010 & CD011

    Quote Originally Posted by JDR View Post
    Just had the same issue.
    My C258 has G00-X4 fw and i am pretty sure that sata FW was G00-05.
    End user just called me because of CD011 errors were displayed.
    After printing data, There's no firmware version with we check the line "SATA Controller".
    Replace HDD didnt solve anything...

    Any idea other than replace the MFPB ?
    I would try the SATA firmware before you start replacing expensive boards.

    SATA HDD Errors Rev 2.pdf
    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  6. #16
    Service Manager 2,500+ Posts
    c258 has error code CD010 & CD011


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    Re: c258 has error code CD010 & CD011

    Just had C-D010 on a C654e last week I bought from a wholesaler.
    Tried 3 different 320GB HDD's finally liked a 250GB I removed from a Biz 552 B&W machine.

    Did physical format, then logical. CD010 may still show up after both formats, turn off machine and update again to latest F/W even if already installed. This has worked for me a few times.

    Think this happens from the dealer or leasing company wiping the HDD's the wrong way. A good indication on a wholesale machine is when you look in service mode the HDD is "not installed". You know you could be in for some fun

  7. #17
    Service Manager 1,000+ Posts Bix's Avatar
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    Re: c258 has error code CD010 & CD011

    Quote Originally Posted by copier tech View Post
    I would try the SATA firmware before you start replacing expensive boards.

    SATA HDD Errors Rev 2.pdf
    Hi, if there is a similar procedure for 4e series?
    Thanks a lot!

  8. #18
    Service Manager 5,000+ Posts
    c258 has error code CD010 & CD011

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    Re: c258 has error code CD010 & CD011

    Quote Originally Posted by Bix View Post
    Hi, if there is a similar procedure for 4e series?
    Thanks a lot!
    No there's not SATA firmware available for the 4e series.
    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  9. #19
    Service Manager 1,000+ Posts Bix's Avatar
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    Re: c258 has error code CD010 & CD011

    Thanks! Man, it's a shame to have to replace an entire MFPB if it were to be just a software problem. In my case, it happened after the customer unplugged the power.
    Only works properly with HDD removed. I have already replaced with a new, updated firmware etc but it seems unrecoverable.
    I hope this technician's C258 is luckier than me.

  10. #20
    Service Manager 5,000+ Posts
    c258 has error code CD010 & CD011

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    Re: c258 has error code CD010 & CD011

    Quote Originally Posted by Bix View Post
    Thanks! Man, it's a shame to have to replace an entire MFPB if it were to be just a software problem. In my case, it happened after the customer unplugged the power.
    Only works properly with HDD removed. I have already replaced with a new, updated firmware etc but it seems unrecoverable.
    I hope this technician's C258 is luckier than me.

    It depends what issue you have with your 4e series, there are other or 'special' firmware releases for this model.

    I would explore these before you order a new MFPB.

    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

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