c258 has error code CD010 & CD011

[avecosat]

In infohub EU get TNEU1600101EN , its the way to reset CD010 , CD011 , CD050 and CFA14

[Bix]

Is HDD new or used? Either way you should do physical format.

Physical formatting requires several hours

[JDR]

Just had the same issue.
My C258 has G00-X4 fw and i am pretty sure that sata FW was G00-05.
End user just called me because of CD011 errors were displayed.
After printing data, There's no firmware version with we check the line "SATA Controller".
Replace HDD didnt solve anything...

Any idea other than replace the MFPB ?

[CP-1015]

Didn't you make a physical format before logical?

[copier tech]

Just had the same issue.
My C258 has G00-X4 fw and i am pretty sure that sata FW was G00-05.
End user just called me because of CD011 errors were displayed.
After printing data, There's no firmware version with we check the line "SATA Controller".
Replace HDD didnt solve anything...

Any idea other than replace the MFPB ?

I would try the SATA firmware before you start replacing expensive boards.

SATA HDD Errors Rev 2.pdf

[copyman]

Just had C-D010 on a C654e last week I bought from a wholesaler.
Tried 3 different 320GB HDD's finally liked a 250GB I removed from a Biz 552 B&W machine.

Did physical format, then logical. CD010 may still show up after both formats, turn off machine and update again to latest F/W even if already installed. This has worked for me a few times.

Think this happens from the dealer or leasing company wiping the HDD's the wrong way. A good indication on a wholesale machine is when you look in service mode the HDD is "not installed". You know you could be in for some fun

[Bix]

I would try the SATA firmware before you start replacing expensive boards.

SATA HDD Errors Rev 2.pdf

Hi, if there is a similar procedure for 4e series?
Thanks a lot!

[copier tech]

Hi, if there is a similar procedure for 4e series?
Thanks a lot!

No there's not SATA firmware available for the 4e series.

[Bix]

Thanks! Man, it's a shame to have to replace an entire MFPB if it were to be just a software problem. In my case, it happened after the customer unplugged the power.
Only works properly with HDD removed. I have already replaced with a new, updated firmware etc but it seems unrecoverable.
I hope this technician's C258 is luckier than me.

[copier tech]

Thanks! Man, it's a shame to have to replace an entire MFPB if it were to be just a software problem. In my case, it happened after the customer unplugged the power.
Only works properly with HDD removed. I have already replaced with a new, updated firmware etc but it seems unrecoverable.
I hope this technician's C258 is luckier than me.

It depends what issue you have with your 4e series, there are other or 'special' firmware releases for this model.

I would explore these before you order a new MFPB.