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  1. #1
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    c258 has error code CD010 & CD011

    Hi,
    I attended a c258 with error code CD011 & had to switch the HDD off so that the customer could carry on using the machine.
    I returned with a new HDD (320G) & replaced the faulty HDD (250G). I then did a logical format & re-booted the machine. When it started up it showed error CD010 so I updated the firmware to the latest ( GC2-W4 ) but I cannot get rid of the code which still shows even when the HDD is switched off.
    So now the machine just does not work.
    Does anyone have any ideas for when I return in the morning.
    Many thanks ........ G

  2. #2
    Service Manager 2,500+ Posts tsbservice's Avatar
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    Re: c258 has error code CD010 & CD011

    Firstly I would do if possible self-diagnostic:
    [Service Mode] -> [State Confirmation] -> [Self-diagnostic] -> [Check All]
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

  3. #3
    Trusted Tech 50+ Posts escalante's Avatar
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    Re: c258 has error code CD010 & CD011

    ERROR CODE ISSUSE
    1. CD0010/CD0011/CFA14 errores.
    They indicate us as reference to the bulletin # 10072


    Enviado desde mi SM-J701M mediante Tapatalk

  4. #4
    Service Manager 2,500+ Posts
    c258 has error code CD010 & CD011

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    Re: c258 has error code CD010 & CD011

    is the sata cable in the right port?
    verify the HDD is installed in tech rep then see in state confirmation that it has vacant space.
    reformat.
    where did the HDD come from? new? used?
    also make sure the SATA FW is at ver 4 or higher.
    We know a thing or two because we've seen a thing or two.

  5. #5
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    Re: c258 has error code CD010 & CD011

    Quote Originally Posted by escalante View Post
    ERROR CODE ISSUSE
    1. CD0010/CD0011/CFA14 errores.
    They indicate us as reference to the bulletin # 10072


    Enviado desde mi SM-J701M mediante Tapatalk
    Thanks for the reply but I have looked through all the UK bulletins and can find nothing about these error codes.
    Regards ..... G

  6. #6
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    Re: c258 has error code CD010 & CD011

    Quote Originally Posted by Synthohol View Post
    is the sata cable in the right port?
    verify the HDD is installed in tech rep then see in state confirmation that it has vacant space.
    reformat.
    where did the HDD come from? new? used?
    also make sure the SATA FW is at ver 4 or higher.
    Thanks for the reply,
    The HDD was new, I did a Logical format after installing.
    The firmware is the latestl
    Regards ...... G

  7. #7
    Service Manager 2,500+ Posts
    c258 has error code CD010 & CD011

    Synthohol's Avatar
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    Re: c258 has error code CD010 & CD011

    check the FW version for sata, its on like the 3rd or 4th page.
    there is recovery/preventive FW for this issue if the hardware is ok,
    We know a thing or two because we've seen a thing or two.

  8. #8
    Master Of The Obvious 10,000+ Posts
    c258 has error code CD010 & CD011

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    Re: c258 has error code CD010 & CD011

    I seem to recall something about corrupt HDD firmware on the "8" series. If you go to the Special Firmware section at KM you'll find recovery firmware. There are two types of firmware for this issue: Preventative and Recovery, you'll want the Recovery.

    Don't panic if it doesn't take the first time. The last time I was talking somebody through this it took a dozen tries for the Recovery Firmware to take. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  9. #9
    Senior Tech 100+ Posts
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    Re: c258 has error code CD010 & CD011

    Quote Originally Posted by stickfly View Post
    Hi,
    I attended a c258 with error code CD011 & had to switch the HDD off so that the customer could carry on using the machine.
    I returned with a new HDD (320G) & replaced the faulty HDD (250G). I then did a logical format & re-booted the machine. When it started up it showed error CD010 so I updated the firmware to the latest ( GC2-W4 ) but I cannot get rid of the code which still shows even when the HDD is switched off.
    So now the machine just does not work.
    Does anyone have any ideas for when I return in the morning.
    Many thanks ........ G
    Before starting, make sure HDD is SET. Call TROUBLE RESET screen (POWER ON + STOP), and press it to reset the code. Then restart and again (POWER ON +STOP) to trouble reset screen. Don't press TROUBLE RESET but call service mode.
    First do the Physical format, and after that logical format.
    Between two machine may need to be restarted, if so do it again through trouble reset screen to avoid error code.
    After logical format it should be fine again.
    Is HDD new or used? Either way you should do physical format.

  10. #10
    Field Supervisor 500+ Posts
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    Re: c258 has error code CD010 & CD011

    Quote Originally Posted by stickfly View Post
    Thanks for the reply but I have looked through all the UK bulletins and can find nothing about these error codes.
    Regards ..... G
    Uk document number. TAGB1600274EN on the European info hub site.

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