c258 has error code CD010 & CD011

[stickfly]

Hi,
I attended a c258 with error code CD011 & had to switch the HDD off so that the customer could carry on using the machine.
I returned with a new HDD (320G) & replaced the faulty HDD (250G). I then did a logical format & re-booted the machine. When it started up it showed error CD010 so I updated the firmware to the latest ( GC2-W4 ) but I cannot get rid of the code which still shows even when the HDD is switched off.
So now the machine just does not work.
Does anyone have any ideas for when I return in the morning.
Many thanks ........ G

[tsbservice]

Firstly I would do if possible self-diagnostic:
[Service Mode] -> [State Confirmation] -> [Self-diagnostic] -> [Check All]

[escalante]

ERROR CODE ISSUSE
1. CD0010/CD0011/CFA14 errores.
They indicate us as reference to the bulletin # 10072


Enviado desde mi SM-J701M mediante Tapatalk

[Synthohol]

is the sata cable in the right port?
verify the HDD is installed in tech rep then see in state confirmation that it has vacant space.
reformat.
where did the HDD come from? new? used?
also make sure the SATA FW is at ver 4 or higher.

[stickfly]

ERROR CODE ISSUSE
1. CD0010/CD0011/CFA14 errores.
They indicate us as reference to the bulletin # 10072


Enviado desde mi SM-J701M mediante Tapatalk

Thanks for the reply but I have looked through all the UK bulletins and can find nothing about these error codes.
Regards ..... G

[stickfly]

is the sata cable in the right port?
verify the HDD is installed in tech rep then see in state confirmation that it has vacant space.
reformat.
where did the HDD come from? new? used?
also make sure the SATA FW is at ver 4 or higher.

Thanks for the reply,
The HDD was new, I did a Logical format after installing.
The firmware is the latestl
Regards ...... G

[Synthohol]

check the FW version for sata, its on like the 3rd or 4th page.
there is recovery/preventive FW for this issue if the hardware is ok,

[blackcat4866]

I seem to recall something about corrupt HDD firmware on the "8" series. If you go to the Special Firmware section at KM you'll find recovery firmware. There are two types of firmware for this issue: Preventative and Recovery, you'll want the Recovery.

Don't panic if it doesn't take the first time. The last time I was talking somebody through this it took a dozen tries for the Recovery Firmware to take. =^..^=

[REGSIS]

Hi,
I attended a c258 with error code CD011 & had to switch the HDD off so that the customer could carry on using the machine.
I returned with a new HDD (320G) & replaced the faulty HDD (250G). I then did a logical format & re-booted the machine. When it started up it showed error CD010 so I updated the firmware to the latest ( GC2-W4 ) but I cannot get rid of the code which still shows even when the HDD is switched off.
So now the machine just does not work.
Does anyone have any ideas for when I return in the morning.
Many thanks ........ G

Before starting, make sure HDD is SET. Call TROUBLE RESET screen (POWER ON + STOP), and press it to reset the code. Then restart and again (POWER ON +STOP) to trouble reset screen. Don't press TROUBLE RESET but call service mode.
First do the Physical format, and after that logical format.
Between two machine may need to be restarted, if so do it again through trouble reset screen to avoid error code.
After logical format it should be fine again.
Is HDD new or used? Either way you should do physical format.

[tech51]

Thanks for the reply but I have looked through all the UK bulletins and can find nothing about these error codes.
Regards ..... G

Uk document number. TAGB1600274EN on the European info hub site.