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Thread: Paper jam

  1. #11
    KonicaMinolta Senior Tech 250+ Posts srvctec's Avatar
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    Oct 2009
    Central Kansas
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    Re: Paper jam

    Quote Originally Posted by emujo2 View Post
    Then you must be the least trained tech I've ever heard of..This isn't even a trouble code..It's a jam code meant to direct the operator where to look for a jam. If you, as a tech, cannot determine if it's a torn piece of paper, a bad sensor, or paper still remaining in the paper path then you probably should be taking phone calls and sending tickets out to trained techs..
    Exactly what I was going to say!
    Started in the copier service business in the fall of 1988 and have worked at the same company since then, now the senior tech, since 2000.

  2. #12
    Service Manager 1,000+ Posts
    Paper jam

    Synthohol's Avatar
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    Mar 2016
    north jersey
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    Re: Paper jam

    14 is not a jam code. It's a location.
    Jam codes are "j##-##"
    Look in the jam history if it's not displayed

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