Paper jam

[srvctec]

Then you must be the least trained tech I've ever heard of..This isn't even a trouble code..It's a jam code meant to direct the operator where to look for a jam. If you, as a tech, cannot determine if it's a torn piece of paper, a bad sensor, or paper still remaining in the paper path then you probably should be taking phone calls and sending tickets out to trained techs..

Exactly what I was going to say!

[Synthohol]

14 is not a jam code. It's a location.
Jam codes are "j##-##"
Look in the jam history if it's not displayed