Bizhub C652 is permanent disconnected

[Synthohol]

are you using the model specific driver or the universal crap?
is the HDD set to "installed"?
is spool print jobs to HDD selected in admin/printer mode?
use a PS driver?

[allan]

Follow the advise giving by previous posters.
Return to base firmware, format HDD, Initialize network settings.
Try switching of SNMP?

[tsbservice]

Agree with others. I would delete and reinstall print drivers, next initialization of NIC settings and FW update. I had something similar with bizhub 363 and setting HDD to installed followed by FW update did the trick.

[ATPAS]

are you using the model specific driver or the universal crap?
is the HDD set to "installed"?
is spool print jobs to HDD selected in admin/printer mode?
use a PS driver?

HDD is installed
Spool Print Jobs in HDD before RIP is ON
BHC652PSWinx64_3700EN.zip (5568 KB) driver is used. PCL-driver.

When using repair utility in Windows, it says Konica C652 is turned off.
So no contact.
But today I was able to get scanner to work. So now it is just Windows not detecting the printer.

[Synthohol]

please tell me you use the IP address and port 9100 and not that stupid WSD port crap? or set to LPR by mistake?
make sure SNMP is on.
also lock in a speed 10/100 simplex/duplex etc...
the nic in the copier is auto negotiating and if connected to an auto negotiating hub/switch that can cause loss of connectivity as well.
also make sure port 161 and 162 are open on the computer, those ports are how the copier tells the PC its alive.

[ATPAS]

please tell me you use the IP address and port 9100 and not that stupid WSD port crap? or set to LPR by mistake?
make sure SNMP is on.
also lock in a speed 10/100 simplex/duplex etc...
the nic in the copier is auto negotiating and if connected to an auto negotiating hub/switch that can cause loss of connectivity as well.
also make sure port 161 and 162 are open on the computer, those ports are how the copier tells the PC its alive.

IP address is used, and port is 9100. RAW, and SNMP activated public and index 1. Ports was not listed in use.

One strange thing; even if I install driver from Konica, this is the message:


Device SWD\PRINTENUM\{BEDF9C58-5662-47C0-8BF3-80AE72DFFF2A} was configured.
Driver Name: printqueue.inf
Class Guid: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}
Driver Date: 06/21/2006
Driver Version: 10.0.18362.1
Driver Provider: Microsoft
Driver Section: NO_DRV_LOCAL
Driver Rank: 0x1
Matching Device Id: PRINTENUM\LocalPrintQueue
Outranked Drivers: oem39.inf:usbprint\konica_minoltac652_s37d5:00FF00 02 oem3.inf:usbprint\konica_minoltac652_s37d5:00FF000 2 oem39.inf:konica_minoltac652_s37d5:00FF1003 oem79.inf:konica_minoltac652_s37d5:00FF0003 oem3.inf:konica_minoltac652_s37d5:00FF1003 c_swdevice.inf:SWD\GenericRaw:00FF3001
Device Updated: false
Parent Device: SWD\PRINTENUM\PrintQueues

[Synthohol]

what operating system?

[BaconSteve]

My two cents:

You mentioned that the Xerox is “also not working”... as in printing issues as well? If so, maybe try printing to either (or both) mfp’s with a direct connection, NOT connected to the network but rather an ethernet cable from a pc directly to the nic card of the MFP. Preferably a laptop the has not previously been on this network. This would help isolate funky network issues and/or some IT tinkering with either a router, Cisco switch, or even Group Policy settings.

Also, don’t know about Bizhubs, but as far as the Xerox goes (and HP, and Sharp) LPR is the way to go, not raw/9100. Very important to set queue name to LP, check the box for “lpr byte counting”, and DEFINITELY disable snmp as it can cause a printer to show “offline” for no reason.

“Keep the change, ya filthy animal.”

[ATPAS]

Xerox is OK now. That was "only" an error that was not reset.

Disable SNMP was the solution!
It's alive!!

Thanks!

[tsbservice]

My two cents:

You mentioned that the Xerox is “also not working”... as in printing issues as well? If so, maybe try printing to either (or both) mfp’s with a direct connection, NOT connected to the network but rather an ethernet cable from a pc directly to the nic card of the MFP. Preferably a laptop the has not previously been on this network. This would help isolate funky network issues and/or some IT tinkering with either a router, Cisco switch, or even Group Policy settings.

Also, don’t know about Bizhubs, but as far as the Xerox goes (and HP, and Sharp) LPR is the way to go, not raw/9100. Very important to set queue name to LP, check the box for “lpr byte counting”, and DEFINITELY disable snmp as it can cause a printer to show “offline” for no reason.

“Keep the change, ya filthy animal.”

Although I do like your post, RAW protocol on port 9100 is the way Bizhubs should go.
Clearly OP had things messed up after installing Xerox drivers.