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  1. #1
    Field Supervisor 500+ Posts Bix's Avatar
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    Tray 1 JAM 11-01/11-02 Bizhub C364

    Hi, I have a bizhub C364 with around 100k.


    Today I received a jam call from tray 1. I said simple: since the machine was stopped 1 month, probably damp or badly positioned paper.


    Unfortunately it is not so. The most common codes are: 11-01 and 11-02. The printer has no problem printing from the second tray or from the bypass.


    I replaced the rollers but without success. I cleaned the register sensor (PS1) and the others as well. From the sensor check I find no anomalies.


    Regarding the jam: from tray 1 it can print the first sheet and then returns 11-01. Often there is no jammed sheet while sometimes it is just after the register.
    Sometimes it was able to print even 2-3 extra sheets before detecting a jam.


    Some idea? It had no problem before the holidays.

  2. #2
    Field Supervisor 500+ Posts Bix's Avatar
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    Re: Tray 1 JAM 11-01/11-02 Bizhub C364

    ah of course I removed the tray. No paper behind

  3. #3
    Service Manager 1,000+ Posts
    Tray 1 JAM 11-01/11-02 Bizhub C364


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    Re: Tray 1 JAM 11-01/11-02 Bizhub C364

    Did you change or clean the one ways making sure to scuff up shaft where one ways make contact with shaft? Did you replace the paper feed clutch?

  4. #4
    Field Supervisor 500+ Posts Bix's Avatar
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    Re: Tray 1 JAM 11-01/11-02 Bizhub C364

    Clutch is the problem
    Solved thx

  5. #5
    Service Manager 1,000+ Posts tsbservice's Avatar
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    Re: Tray 1 JAM 11-01/11-02 Bizhub C364

    Always likes for feedbacks
    Good job Bix.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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